Friends of Family Health Center

I come here for the dentist appointments as usual, and when I arrived, one of the younger ladies at the reception desk was extremely rude. I highly recommend that HR handles that because as a receptionist, you are the face of the company. You are what customers see when they first come in and when you have somebody extremely rude and unprofessional representing your company and makes your whole office and your whole facility look bad. Other than that, I love this establishment.

Unfortunately this health center has lost great doctors. Their doctors do not stay long enough so you will go thru doctors every few years. Their appointment system is horrible good luck if they even answer after a 30-45 min hold and the assistants hired are new to the field so their customer service skills are very very poor, expect huge waiting delays and longgg periods between appointments because they don’t accommodate patients their attitude is “take it or leave it” that there’s nothing we can do n wont attitude.

They never pick up the phone, an example we told them tgey never answer the calls to make an appointment and everyone unanimous said "omg we thought just us, you too" they give excuses to justify their mistakes there is no accountability on their part whatsoever. I now see why their reviews are bad... if you want a primery doctor that will make you feel like your important this location is not it. The doctors are great it's the front desk that needs to improve

Some receptionists are nice and some will speak to my children in an awful way. Dr. Manisha Bhatt is very unprofessional and lacks knowledge. She’ll make bad comments about our clothing and won’t resolve the problems told.

All I needed was some simple referrals and prescription refills since I had a change in insurance, and instead I was forced to attend a useless intake appointment where Dr. Varallo refused to answer any of my questions and was dismissive of my concerns. Then, I was told I needed to get lab work done and schedule a follow up a week later. The morning of the follow up, I was abruptly cancelled on since Dr. Varallo was “out of office” and apparently couldn’t take a telehealth appointment he had scheduled two weeks prior or have the decency to notify me more than an hour in advance. To make things worse, he was booked up through the end of the month, and the receptionist couldn’t reschedule with another provider. If you’re looking for prompt and effective healthcare, this is NOT the place you’ll find it.

Stay away from this clinic my mom had a follow up appointment with dr. Mark Varello. He didn’t even ask my mom how she was feeling with the new medication she gave last month. So unprofessional. I’m looking for a new doctor for her.