Franklin Dental & Braces

Franklin Dental & Braces Introduce

franklin dental smyrna reviews

Introducing Franklin Dental & Braces, a Dental Clinic located at 2900 S Cobb Dr SE, Smyrna, GA 30080, USA. While our platform primarily serves local users in Singapore, we are providing this information for individuals who may have connections to the Smyrna, GA area or are considering dental care options abroad. It is crucial to note that the publicly available recent reviews for this clinic raise significant concerns regarding its operations and patient experience.

Based on recent customer feedback, Franklin Dental & Braces appears to be facing substantial challenges in several key areas. Multiple reviewers describe experiences of "complete chaos" and "bad business all around." One new patient recounts waiting for an hour before being seen for their teenagers' appointments, which then lasted close to three hours for what were described as new patient cleanings. This suggests potential issues with time management and appointment scheduling, leading to excessively long wait times for patients, including established ones who reportedly waited for hours due to overbooking.

Concerns were also raised about the professionalism and conduct of some staff members. One patient reported their children finding the hygienist "rough" and overhearing an assistant making negative comments about the clinic's management to a 16-year-old, which was deemed "very inappropriate." Another significant issue highlighted in the reviews is related to customer service and communication, particularly regarding insurance acceptance. One individual reported being told by four different customer service representatives that straight Medicaid was accepted, only to be informed upon arrival after a two-hour drive that it was not. This indicates a severe lack of accurate information and poor communication from the clinic's staff.

The environment, based on the reviews, appears to be disorganized and potentially stressful for patients due to the long wait times and reported unprofessional interactions. One patient explicitly stated they never even saw the actual doctor during their visit.

Services offered by Franklin Dental & Braces likely include general dentistry and orthodontics (implied by the name "Dental & Braces"). However, the negative experiences reported overshadow any potential positives regarding the quality of these services. One patient declined a recommended preventative service, even though it was fully covered by insurance, due to the overall negative experience.

Currently, there is no positive promotional information available. Instead, the strong negative feedback serves as a critical warning for potential patients. The recurring themes of disorganization, long wait times, unprofessional staff behavior, and misinformation regarding insurance are significant red flags.

For local users in Singapore with connections to Smyrna, GA, or those researching international dental clinics, it is strongly advised to consider these recent negative experiences when evaluating Franklin Dental & Braces. Contacting the clinic at (470) 412-1981 or mobile +1 470-412-1981 may provide further information, but the issues highlighted in the reviews warrant careful consideration.