Fox Family Dental

Update: Oct. 11, 2024 Since last time I have had 2 crowns completed by Dr. B and she did an excellent job, explaining everything and has a firm but gentle hand making me feel I am indeed in good hands. I would move the stars up to 5 if only the practice also involved an endodontist and oral surgeon for more complicated extractions so patients wouldn't need to be referred out and everything could be done in the same practice. Update: July 29, 2024 Daisy is a great addition to the staff as she went over my treatment plan very thoroughly so I knew exactly what the insurance would cover before I left so I appreciated that. I also like that the new plan includes a clear printout showing exactly which teeth are being referenced. Michael the hygienist is superior with a gentle touch and comforting personality. There are also nice screens on which pleasant scenery videos are played so that helped me relax while in the dental chair, esp. for longer procedures. Orig. review here: Love the new location which is so clean and fresh. Sierra at the phones can answer any questions (although I wish they had scheduling available online too), hygienists are pleasant and efficient. New dentists here since the last time I needed work done so am hoping these will be here for a while and will be as good as the previous docs as it's rough getting used to new docs and I desire stability in a practice.

Fox Dental staff was very professional and friendly. Dr. B was excellent! Trisha was outstanding and showed so much compassion and took great care of me. They made me feel as if i was the only patient they had today! They were very accomodating and genuinely cared. I had an emergency and they got me in immediately and I am so estatic I found them. I am Very satisfied with their service! Im so happy that I cant wait until I have another problem w my teeth just so i can get their red carpet treatment again! Ha ha!

Mike is the best dental hygienist in Arizona! My family has been going to him for over 20 yrs and we all love him! The other office staff is friendly and compassionate and we are thankful for all of them! If you give them a try, you won’t regret it!

In May 2024, I went to Fox Family Dental for a dental cleaning, The cleaning was excellent. Everything was covered 100% by my Medicare Advantage dental plan (no copay), so I was happy. At least I was happy until I discovered that they had billed my insurance for a service I did not receive! The dental office had billed my insurance for a "Topical application of fluoride varnish." The problem was: I never received that service! After digging deeper, I found they had done that not only for my May 2024 visit, but also for my Fall 2023 visit! I tried to resolve the issue by calling their office. Then in June 2024 I filed a "grievance" through my insurance company. Every few weeks since then, I called the insurance company to check on the progress. Three months later, the insurance company claimed that Fox Family Dental has ignored their grievance! At this point, I'm so frustrated with Fox Family Dental and my insurance company's bureaucracy. Nothing has been resolved, despite all the wasted time I spent following the insurance-company-protocol to resolve the issue. Why should I care? Because the moderate amount that they billed insurance comes out of my Annual Maximum insurance allotment for the year. And most importantly, because it's dishonest! Am I the only one whose insurance has been billed for services that were not provided by Fox Family Dental? I doubt it! So despite having an excellent teeth cleaning (prophylaxis), their untrustworthiness compels me to leave only 1 star as a rating. I am very disappointed, because they seem like nice people. It's disheartening.

The service was excellent, as always. My issue was that I arrived 15 minutes before an 8:00 AM appointment (not unusual for Dr. appointments). There was a note on the door stating that the staff was in a meeting. 15 minutes and a half a dozen patients later the door was unlocked. Maybe in the future the staff meeting can be held earlier.