FOX & ABRAHAM Orthodontics

I have had some disappointing experiences with the secretary at this office. I've noticed a lack of professionalism, which is surprising given her years of service. She seems disinterested, occasionally condescending, and makes more mistakes than I'd expect. A particularly disheartening incident occurred on 10/5/2023 when an elderly gentleman, clearly in need of assistance, approached her. Rather than helping, she chose to ignore him, making a phone call instead. It's concerning to see someone so comfortable in their role that they forget the importance of courtesy and customer service. Additionally, her email responses come across as rude and condescending, as if she's the orthodontist herself. I hope these issues are addressed, as it could greatly improve the overall experience at this office.