ForwardDental Madison East

I’m giving only a one star review because of the dentist alone. I was so impressed and happy with the front office manager and hygienist. They were so nice and able to get me in at such short notice. I have periodontal needs and the hygienist I had was the best I’ve ever had in years. She was very caring and gentle and she knew my needs. I’ve had periodontal and loose teeth problems for a very long, long time in my life and my hygienist didn’t hurt me at all, even around a tooth that I showed them has been fractured for over 27 years. She did a periodontal deep cleaning. It was a very good experience. The reason I sought a new dental office was due to a broken filing as a result of a recent emergency tooth extraction two weeks before. My prior dentist office had lost many good employees and scheduling became impossible and callbacks impossible. Well I got a great deep cleaning but besides that, nothing more than a rough rushed exam with the dentist. Filling not fixed. The doctor came in and physically grabbed all my teeth roughly indicating how mobile they are which I most certainly already knew. “This is loose, so is this one…”. Yada yada yada. She grabbed my loose fractured tooth so hard and wiggled it back and forth so hard that now I’m worried about getting that one extracted too. Her rushed rough insensitive exam without even being concerned about my reason for the visit ( a broken filling causing pain) left me with a new toothache and more mouth pain than I can in with. I could barely understand a word she said. She talked so fast and uncaring AT me not to mention that her very thick accent made it even more difficult to understand. Patients should not need an interpreter after their visit. I loved the ladies in the front office. I loved the hygienist. However, I’m sorry but I CAN NOT come back DUE TO MY EXPERIENCE WITH THE DENTIST HERSELF. I have a toothache now that I didn’t have when I went in, I didn’t get a broken filling fixed, and now have to search for yet another clinic for help. My wife was in the waiting room and said there were two other patients at the front desk also expressing and complaining that they too COULD NOT UNDERSTAND A WORD THE DENTIST SAID. There were many many patients in/out while I was in the chair. No wonder the dentist was rushed and rough and not giving ample attention to any one patients needs completely. I think she overbooks preventing compassionate patient care. This experience as a whole was a very sad situation and should be addressed if they wish to keep existing patient and attract and keep new patients. Thank you for allowing me to voice my experience and opinion.

The practice made scheduling easy with availability and registration. The dental hygientist was thorough and personable. The dentist was very knowledgeable. Treatment options allowed for flexibility.

I received very great service and care doing my cleaning and l am very happy with the results and instructions from my hygienist on how to maintain healthy maintenance until my next cleaning

an amazing dentist office! they're extremely knowledgeable and nice people. would definitely recommend.

I am very pleased with Forward Dental. They are very thorough with exams and X-rays. If a surprise problem arises they deal with it in the moment. ❤️