Family Orthodontics Westborough

Welcome to Family Orthodontics Westborough, located at 57 E Main St Suite 108, Westborough, MA 01581, USA. As part of the Theme Park Directory, we connect local users with specialized services, including orthodontic care.

Family Orthodontics Westborough provides a range of orthodontic services. The practice can be contacted at (508) 366-7976 or +1 508-366-7976.

Patient reviews for Family Orthodontics Westborough present contrasting experiences. Some patients report positive experiences with staff members, while others express concerns about sales tactics, billing practices, and overall customer service.

One positive review highlighted the accommodating nature of the practice and the positive experience with a specific staff member. "Amazing experience overall. As someone who got braces later on, Family Orthodontics has been awesome working with me as a college student and finding times to accommodate me with such a busy schedule. Nadege personally worked with me throughout 90% of my experience at Family Orthodontics and she made my experience with braces fantastic and worry-free. As a matter of fact, I looked forward to all of my appointments because of how kind she and the whole staff including Dr. Clark were to me. Can’t recommend them enough. If you need orthodontic work, don’t wait, call them and schedule a consultation ASAP!"

However, other reviews raise concerns about sales tactics and billing practices. "Family Orthodontics solicits good reviews via text after every positive appointment (see photo). They uses aggressive and deceitful sales tactics to pressure people to start treatment the day of the “free” evaluation. Most children will never need surgery and don’t require palate expanders unless there is a crossbite. It is always wise to get a second opinion. Also, braces can be done at any age; there is no rush. Family Orthodontics contract DOESN’T COVER ALL EXPENSES that may be accrued during the term of treatment, and they absolve themselves of liability for any damage, injuries, or errors. Many other orthodontics include all expenses during the treatment period without additional charges and bills. Family Orthodontics will bill extra even if it’s not the patient’s fault and their mistake caused PAIN to the patient. Also, DON’T PAY IN FULL; there is no worthwhile advantage, and they will still bill extra."

Additional concerns were raised regarding customer service and accreditation. "Family Orthodontics is not BBB accredited meaning they are not committed to customer satisfaction and will not resolve disputes. BBB accreditation is a standard of customer protection earned by many reputable orthodontic offices, which Family Orthodontics has yet to achieve. Family Orthodontics “patient relations department” is non-responsive unless it benefits them. The receptionists at Family Orthodontics are unwelcoming, unhelpful, and are usually talking about music concerts or food among other things. While the staff aims to expedite appointments, the overall treatment experience, overseen by Dr. Clark, falls short of expectations. The discomfort and dissatisfaction experienced by my stepchild during treatment, coupled with exorbitant and unjustified additional charges, further underscore the shortcomings of Family Orthodontics."

Given the mixed reviews, potential patients may want to consider contacting the practice directly to discuss their concerns and gather more information before making a decision.