Family Orthodontics - Peachtree City

Family Orthodontics - Peachtree City, located at 450 Commerce Dr #431, Peachtree City, GA 30269, USA, offers orthodontic services. Patient experiences with this practice present a mixed picture, with notable positive and negative feedback.

On the positive side, Dr. Bussey is highly praised by some patients. One patient with two years of experience reports receiving excellent care and describes Dr. Bussey as their favorite doctor across all medical experiences. The staff is also described as pleasant.

However, there are significant negative experiences reported. One patient, whose child had been receiving orthodontic treatment for three years, described a very poor experience. They reported that when their child's retainer broke, the staff accused her of lying and refused to order a new one until the next appointment. Additionally, they experienced a complete failure in appointment scheduling and communication. After confirming an appointment the day before, they arrived to find the office closed without any notification. They also reported difficulty contacting the office, with long hold times and a subsequent hang-up. These issues raise concerns about the practice's reliability and customer service.

Due to the conflicting patient experiences, potential patients are advised to consider these factors carefully. While some patients have had positive experiences with Dr. Bussey and the staff, others have encountered significant issues with communication and customer service.

Key points to consider:

• Positive Experience with Dr. Bussey: Some patients report excellent care from Dr. Bussey.
• Pleasant Staff: Some patients describe the staff as pleasant.
• Broken Retainer Issues: Reports of staff accusing patients of lying and delaying replacement.
• Appointment Scheduling Problems: Instances of unnotified office closures and communication failures.
• Communication Difficulties: Long hold times and hang-ups reported.

Potential patients are encouraged to contact the office directly for more information and to address any specific concerns. Please contact Family Orthodontics - Peachtree City at (770) 448-8882 or +1 770-448-8882.