Embassy Dental (Bellevue)

DO NOT GO HERE! Unless you want to deal with the worst customer service I have ever seen do not go here. I have had issues regarding my balance with this office for well over a year and the front desk lady Gloria has made the experience absolutely miserable. She cut me off and raised her voice at me over the phone today when I tried to explain that I was frustrated that I was still dealing with the situation when she told me she was handling it months ago. I had to ask multiple times to speak to her manager after the conversation became unpleasant. The manager Jordan was nice but I didn’t get the feeling that Gloria’s rude behavior would be addressed after the call. Gloria is not good at her job. I originally left the office because she presented me a treatment plan and when I came back for the treatment the assistant told me that the amount presented only covered half of the treatment which was not brought to my attention until I was already in the chair. I’ve never experienced anything like this at any office and as someone who currently works in dentistry I would never send anyone I care about there.

Good morning , I went to the dentist office on 09/20/2024 for treatment of a cavity. The Dentist recommended I pull the tooth out, I agreed. Proceeded with the procedure and had to be recommended to a surgical specialist after a failed attempt. After breaking my cavity open and leaving a gaping hole in my tooth throughout the weekend. I was prescribed 800MG of IBUPROFEN and 500 MG of AMOXICILLIN. The IBUPROFEN wasn’t enough to subdue the pain. I had to triple the doses to get through the weekend. Leaving me in more pain than I came with. Why would a dentist attempt something they morally know they won’t be able to complete and prescribe the bare minimum? I would not recommend this dentist office. If you must go somewhere wait til you are able to go to a highly referred dental office.

Dr. Otterpohl is kind and attentive to what you say. He takes his time to get things right. I had an implant that we had trouble with it fitting correctly and he sent it back and adjusted it until I was comfortable with it and did not make me feel like I was wasting his time, like a previous dentist did. He told me if I had any trouble to come back and we would keep working on it till it felt right.

I just switched over to Embassy having just moved into the Bellevue area and I couldn’t be happier. The staff is great, my initial visit we fixed a couple problems I had been talking with other dentists about for years and in 15 minutes was solved. Excellent experience thus far.

I have never been a fan of going to the dentist!! And really who is?? But, Dr Otterpohl and his staff in Bellevue are AMAZING!! Kind, professional and even laughed at my silly jokes! But really, How many crowns does it take to be considered royalty??? I have 4 now and two done by Dr Otterpohl!! They made sure I was not in any pain, was vigilant about making sure I had a break to rinse my mouth when needed. I cannot say enough about how great this practice is. This place has made me want to take better care of my dental health. Look forward to going back.

Great experience from start to finish. Gloria, at the front desk, went above and beyond to make sure all our info was correct for my daughters visit, beforehand. When we arrived, she knew who we were, greeted us warmly, and we waited for only a few minutes in their very nicely appointed waiting area. We were treated kindly and with respect. Tatiana and other blonde woman(I'm so sorry to have forgotten her name) who worked with us were both top notch. Dr Kapoor took her time, explained her actions and findings patiently to both my 8 year old daughter and myself. 11/10

I've been going to Embassy Dental in Bellevue for a few years and have loved the experience. They are professional and friendly. They also do a good job of explaining their processes with you. I've had no issues using my dental insurance with them and they have been open about what is covered by my insurance and presenting costs before going forward with any procedures beyond the general cleaning. I have no complaints! Thanks Embassy Dental!

Best experience at a dentist! Dr. Otterpohl has exceptional bedside manner and I’m terrified to go to the dentist and everyone made me feel super at ease. Gloria at the front desk was super informative on my insurance benefits and really broke everything down for me. Wish I could give more stars, this team really feels like a family!

I am genuinely ready to contact those who manage google reviews because I cannot give an adequate number of stars on just how much I appreciated the service from Embassy Dental - specifically, Dr. Otterpohl & his assistant Lexi. Gloria is a wonderful presence at the front. She took my frantic call at the start of this year when two of my teeth had cracked due to anemia. Without a beat she had me in the chair the next day. Getting to the good part, my smile is now stunning! As it goes with anemia, it usually takes a cracked tooth for iron deficiency’s effect on the mouth & jaw is recognized. I knew there was a slew of other dental procedures coming my way & everyone in the office treated me with such care & sensitivity. I was always checked in on, never misled on treatment plans & EVERYONE 100% delivered. Thank you so so much. I can smile again! (So much so, I am even willing to post an EXTREME CLOSE-UP)

Dr. Otterpohl is simply the best! I'm very particular about dentists due to all the horror stories I've heard. There's no fear with this group. Not only is the doctor kind, patient, and gentle but the staff are warm and inviting into their "home." I highly recommend Embassy Dental. I will never go any place else.