Elite Dental - Harbison

My daughter and I had appointments. The wait to be seen was about an hour. The young lady that did our x-rays was professional and very pleasant. The dentist seemed out of place. They did my daughter’s cleaning first. The hose from the cleaner was leaking and the dentist and the assistant helping her let the water pore on my daughter’s shirt and leather jacket up until I said get something else, her shirt is wet. The assistant acted like that was an inconvenience but did get more dressing and paper towels. Then my turn came and the dentist didn’t know how to pull up my x-rays. Meanwhile, the assistant is in the chair next to me clicking a pen and making weird noises in my ear. She called for the young lady that did them. Then the assistant took my dressing off my neck and they left. Ten minutes later I get up because where is everyone and I look over to the next station. Where’s everyone, the dentist started cleaning the patient that came after me. No telling me anything and this was already three hours into the appointment. I was pissed off so bad that I had to leave. I told the front desk what happened and they scheduled me for the next day. I have never been so discussed by the lack of professionalism from a business. A dentist that leaves patients without an explanation and starts on the next person, no apology, no heads up. A assistant that standing there holding the suction hose while a patient is being wet up by their faulty equipment! I will not stop until I get the head of the place on the phone. This needs to stop because it was the worse experience and it didn’t have to be. Just trifling. Smh

My first time coming here. Did a walk in. I waited for an hour which was to be expected considering I was a walk in, I was in excruciating pain from a broken tooth, and I thought I would be given the run around, however, Dr. Sow examined me and extracted my tooth painlessly, gave me a prescription for pain meds as well. The procedure was quick and fast and she made me feel extremely comfortable throughout. I literally did not expect it to go that smooth. This will be my new spot for me and my children. For everyone complaining about wait times, theres literally no difference from a doctors office to the E.R. Plan accordingly and charge your phone. The staff was also kind and friendly. Nothing bad to say!

This is my second time , very long wait time , as well very long wait time apt. Was for 3pm I arrived 2:45 distinct get to the back until 4 got a ex ray and sat over another 30 min . I had my 3 year old toddler that was getting impatient and not understanding why we were not being seen . Bathroom was clean , play area clean . This place just takes very long so make sure your day is clear

Very nice office. The staff is nice and greet you as you enter. I like that they hire a lot of young people and they’re getting that experience. Dr. Wang is a very nice dr. She’s knowledgeable and friendly. They call you to the back pretty quickly, it’s just sometimes waiting for the doctor to come in, can be a little wait. I understand because they are a busy office.

Horrible experience today! I had an appointment at 11:30am I didn’t get called back until 12:40pm. They placed me in the back to have X-rays done. The music was up loud. The girl that did my xray was rough doing my xray. Then had me wait for the doctor who never came in my room. I ended up rescheduling my appointment by this time it was 1:30pm. I am going to give them another try because this was only my second time going there. I will see how my next appointment goes.