Eastern Dental

The staff were so kind & informative! I really enjoyed the bit of time I spent in there. It’s super clean & just a nice environment overall. definitely recommend for anyone to come here! Just be prepared for a far out appointment. They are booked because of how great they are!

This review is for the orthodontist side of the group. The orthodontists and technicians are great; however, front desk and billing is a disaster! The receptionists lack billing knowledge, are rude, and never sympathetic. They are resistant to communicate with the detail side for referrals which happen to sit right across from them. Despite me updating my insurance policy with the office on two separate occasions, they claimed they never received it and were billing me for months. When I arrived to have my daughter’s braces removed I was hit with a $700 payment. Unbelievable!!! For months they were billing me and never sent communication through the mail or at doctor visits. When I tried to resolve the matter, I was told that billing is in Michigan, it will take 3 months to resolve, and they were unable to continue services until the full payment was received. Although it may be convenient to have one location for services it’s not worth the hassle. Opt for another location as communication and customer service is poor, and will cost you dearly!

I have waited about a month to share this review because I was hoping the office would respond to my email about my experience. I went in for the first time as a new patient. There was a LOT of waiting (40 min to the 20 I was seen by 3 separate people) including once I was already in the chair in a cleaning space, but that’s not the point. The man who cleaned my teeth made me EXTREMELY uncomfortable. He touched my face unnecessarily and inappropriately, and made sexual comments during my visit. When I emailed the office with an account of what happened and my concerns, they never even got back to me or responded at all. I will never return and I would not advise others to go.

Went to the dentist after 20 years promised they would take care of me because my daughter goes there. I had 3 small cavities. Go in to get cavities filled both women who were filling my cavities had a personal conversation between themselves the whole time like I wasn’t even there. It was uncomfortable and a lot of drilling. 2 months later I’m in pain go in I’m told the tooth they “filled” I need a root canal and my roots are too long I have to go to a specialist. Call the specialist which is one in a few who take my insurance aren’t taking new patients with my insurance. Call back to eastern dental emergency because the pain is so severe there is no empathy especially from the male who answered the phone and could not recommend anyone else. This place is a disgrace!!!!!

All of the staff members are super nice! The xray tech, the dental hygienist, and the doctor were all very informative! I am very pleased with my experience! I would recommend Eastern Dental 100%