Eastern Dental

Absolutely the worst experience at any dental office and I’ve been to quite a few. From the start, when I first booked an appointment and showed up they told me I wasn’t scheduled in their system and I had to reschedule. My second appointment I was refused a cleaning because they didn’t have my X-rays from my previous dentist and I refused to have them done twice in a year. I have definitely got cleanings done before without X-rays. Overall, everyone in the office was very standoffish and actually rude to patients and each other. Would not recommend this practice.

I’ve been using Eastern Dental (both vineland and mantua locations) since I was a teen. Now at almost 30, I can say this place is the WORST. Their customer service is non-existent, this place will tell you a price when you sign for a procedure and then the day of they will tell you a different price. Or they will send you random bills and when you call they say they’re waiting on insurance. I was there back in August and received a bill 10-3-24… I haven’t even been there in 2 months. Their wait times for a cleaning are ridiculous, once we were scheduled for 12pm and we sat until almost 2, they rescheduled us for 5pm and we weren’t taken care of until 6pm… The recent two times I came here I had an issue with two different teeth, the first time the dentist was pushing cotton into my mouth and poked me so hard under my tongue it was sore for a week. Last time I went the dentist ripped my gum while performing the procedure, down to the edge of my mouth. 0/5 if I could give it.

Not great. It took almost two hours between arriving for my appointment receiving a cleaning and leaving. That’s longer than I’ve ever waited. On top of that the hygienist poked my gum with the cleaning pick and it was sore for two weeks. They also cancelled two people’s appointments that were in the waiting room with me after they were waiting for a significant amount of time. Not very well managed.

Not to happy that we are being charged an amount for services they state aren’t covered. I spoke to Collette she was sure that my insurance didn’t cover one of the codes. Then when i checked my insurance it is covered. It’s not my job to have to check codes to see if they are covered. This is the 2nd time I’ve been told something wasn’t covered and have to ask for a refund. Right now I’ve paid over $200 in services that are covered under my insurance that they didn’t bother checking before charging us. I work in insurance so i know I’ll have to wait 30+ days to receive a refund.

My daughter had some work done today and Dr. Wang, I believe that's his name, was very good. He took so much time trying to make my daughter's teeth perfect. All of the dentists at this facility are excellent and know what they are doing. Thank you. And also a huge factor my daughter had three teeth done and, yet again, she is home after all that care and work, she is in NO pain. I've had zero pain with all the work each doctor has spent on me as well. That's a huge plus, especially working with children.