Eastern Dental

0 Stars is literally what this place should have ratings of. This place is EXTREMELY unprofessional. I had an emergency and was placed on a wait for 2 weeks. On the day of my appointment, I called the hotline to confirm my appointment since in the 2 weeks I waited for this appointment, NO ONE called me to confirm. I have private insurance and was unfortunately assigned to this place. On the day of my appointment, I was told it was canceled. No reason just canceled, and no one in that office answers or calls back. Originally, the lady in the Howell office made me an appointment with this office because they refused to give me an appointment for an emergency and offered me one in 6Months. This place is TRASH.

Terrible experience! I booked a cleaning back in July for sometime in the beginning of September. When I showed up for my appointment they told me that they didn't have me in their system since I made an appointment through their answering service and the systems are not linked. What does that even mean???? What's the point of having an answering system if it doesn't go into your system?!?!?! So they rescheduled me for 3 weeks later. But when I showed up again for my appointment they said the doctor had an emergency and they had to cancel. They told me they tried calling everyone on schedule for the day but I got no calls or messages telling me not to come. What kind of service is this? Twice they messed up with my appointments! I will take my business elsewhere!

After a terrible experience at encore dental 2 years ago, I was petrified of conglomerate dental practices and have been avoiding routine dental work because of it. However, my insurance stopped covering my old dentist; and it seems to only cover these large practices. After researching dentists, I decided to go to Dr. Bronner, at eastern dental of brick and I’m so glad I did. Everyone in this office, from the receptionist, to the Assistant miss Ev or Evelyn, the hygienist, Miss Deb to the dentist himself were absolutely fantastic. They were knowledgeable, helpful, friendly, empathetic and respected my right to choose which treatments I wanted to receive. I did not feel bullied, coerced or pressured into anything. My teeth were cleaned beautifully, and I’m not afraid to go back to get a crown on a broken molar. Thanks for being so professional , courteous, and kind. ❤️??

Never in all my years have I encountered such an inefficient and incompetent Dental practice!! After REPEATED phone calls and messages to request a clearance form for major surgery (my husbands Dr required it) no-one answered the phone, and no-one ever returned our calls. the dr's nurse tried calling several times to no avail, we left explicit messages as to what we needed and why. Something untoward is happening in this practice, if anyone knows who I can contact that is in charge, I would greatly appreciate it. My husbands surgery came real close to being cancelled because of the incompetence of this organization

The only reason I was going to eastern was for the hygienist Gina. I haven't had work done there besides cleaning so I can't speak about any of the doctors but I can say the front desk is horrendous. Don't even bother calling they won't pick up. I will be following Gina to dental 1 on lanes mills road.