Eastern Dental

Scheduling a check up 6 month wait. Scheduling a cleaning at least 6 month wait. Wait time in the office for cleaning and check ups are always, always over an hour. Emergency visits are usually fast. The dentist are fine. The waiting tho is horrible. What Mother and / or father has hours to waste waiting for a check up/ cleaning. I wish they would get the scheduling right and hire more hygienists.

I visited the dentist to get my wisdom teeth checked, but I also had questions about other teeth. When I asked about them, the doctor told me I would need to come back another time. I don't think that's fair, as I came in for a checkup and should have been able to ask about any teeth at that time. The dentist was very quick and didn't properly diagnose my concerns. I mentioned that I thought my upper teeth had a problem, and she then said we should remove both wisdom teeth. In this situation, she should have been the one to suggest the best course of action, not me. I'm not satisfied with the service I received.

My complaint about this office is about billing & customer service. I went to the dentist because I had a broken crown, and they could not work on it or make a new one until they took the wisdom tooth next to it and the dr. suggest I take out my other wisdom tooth for no good reason. I went to the office 7 times & every time one of the girls was super rude, unprofessional, & unfriendly, not like the office voice massage with our friendly staff. I tried to be super nice to her, but she still won’t smile & gave me an attitude with no reason. When I went on 7/02, which was my last visit, I asked the girl, can you explain to me why I must pay $93 & last time I was here on 6/19 you told you all set just $24.90. The girl slammed my folder to the desk and said someone come and explain to her. I asked the girls at the desk why you don’t give me a call to let me know how much I must pay before I come, so I might not agree with what you tell me if you tell me after the work is done you increase your price. On of the girls she said we found out 5 days before you came & the other girl told her not to tell me. I was so shocked with this behavior, and we had a load talk. I asked to speak to the head manager & the head manager apologized then she took my credit card and charged it & said this is the last payment for you NO more. On 7/21 I got a text message that I must pay $394. I called the office to find out what’s going on no & no one called me back. I got another text on 7/26, so I called the office and left a second message asking them to call me back, finally they called me back and left me a message on 7/30 about my balance to pay them. With my dental plan I paid $883.10 to take out 2 wisdom teeth & make a new crown. Now, they want $394. I don’t know for what? Also, one of the managers who is responsible for billing tells me if I pay ahead in advance before the visit it will make the process faster and I will get you first. The doctors who did the work were good but who ran the rest are horrible.

Their appointment system is trash, you have to wait a whole month or even more just for a freaking clean up and xray. They take FOREVER so if you’re busy don’t even bother.. they will have you waiting an hour + just to get seen even if you did schedule an appointment. Super unprofessional, they only usually have two doctors on staff but a whole lot of nurses… They are disorganized as hell. Don’t even bother… and also my filling broke off.

Please save yourself the time and do not go here. You will be frustrated by the wait time. I had a 9:00 appointment, arrived at 8:50, was sat down to see the dentist around 10:20, went back to the waiting room, and finally got my cleaning at 11:25. I walked out of the dentist at 11:40. The wait time is my sole complaint.