3.0
I would stay far away from this place. They were super nice at first, than they got our money. Wisdom teeth removal went OK, that is the only reason they have two stars instead of one. My son came out of his appointment for the final portion and said I don't think the guy knew what he was doing at all. Prior to the last procedure both my wife and myself spoke with the office to ensure that we would not need any adjustment to his retainer after the procedure, while we waited for the next steps. Both people we spoke with assured us he would be fine. We were NOT fine. His retainer DID NOT fit and we were basically told "too bad". My son is a teenager and they essentially told us he was fine to be missing two front teeth for over a month. He spent his entire school vacation in his room until we were able to contact his orthodontist to fix his retainer. If they had told us the truth from the onset we would have had the retainer fixed that same day. After all that, we decided NOT to use the office they recommended for his teeth, and we were shocked (well not really) that the East Bay put in healing caps that were too small AND one of the implants was crooked! Thankfully the office we used took care of both issues. But when they called East Bay they were also shocked at how rude the lady on the phone was. Stay AWAY from this place!!! Not recommended at all.
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Overview
Hours
East Bay Oral Surgery & Dental Implant Center Introduce
Welcome to East Bay Oral Surgery & Dental Implant Center, located in East Providence, Rhode Island. As part of the Theme Park Directory, we are providing information about this oral surgery practice based on available patient reviews. It is crucial to note that patient experiences vary significantly, with both positive and strongly negative feedback.
One patient reported a highly positive experience with the doctor and the nurse. They praised the doctor for their excellence and the nurse for her calming demeanor, particularly helpful for anxious patients. The nurse's ability to assist Spanish-speaking patients was also highlighted. However, the same patient expressed strong dissatisfaction with the secretaries, describing them as rude and unfriendly.
Another patient reported a negative experience with a receptionist named Maria. When attempting to cancel an appointment due to having had wisdom teeth extracted at another practice, the patient described Maria as rude and dismissive, ultimately hanging up on them.
Therefore, potential patients should be aware of the significantly mixed reviews and consider them carefully. While the doctor and nurse are generally praised for their excellent care and calming presence, there are serious concerns about the front desk staff's behavior and communication.
Key points from patient reviews include:
- Excellent Doctor and Nurse: Positive feedback regarding their excellence and calming presence.
- Spanish-Speaking Assistance: Nurse praised for assisting Spanish-speaking patients.
- Rude and Unfriendly Secretaries: Negative feedback regarding their demeanor and communication.
- Rude Receptionist (Maria): Reports of dismissive and rude behavior during appointment cancellations.
- Significant Variation in Patient Satisfaction: Highly mixed reviews.
If you are considering East Bay Oral Surgery & Dental Implant Center, you can contact them at (401) 435-4240 or +1 401-435-4240, or visit them at 2224 Pawtucket Ave, East Providence, RI 02914, USA. It is strongly recommended to contact the office directly to inquire about their services and to clarify any concerns, especially regarding staff interactions. Potential patients should carefully weigh the reported concerns alongside the positive feedback about the doctor and nurse before making a decision.
East Bay Oral Surgery & Dental Implant Center Photos
East Bay Oral Surgery & Dental Implant Center Location
East Bay Oral Surgery & Dental Implant Center
2224 Pawtucket Ave, East Providence, RI 02914, USA
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I would stay far away from this place. They were super nice at first, than they got our money. Wisdom teeth removal went OK, that is the only reason they have two stars instead of one. My son came out of his appointment for the final portion and said I don't think the guy knew what he was doing at all. Prior to the last procedure both my wife and myself spoke with the office to ensure that we would not need any adjustment to his retainer after the procedure, while we waited for the next steps. Both people we spoke with assured us he would be fine. We were NOT fine. His retainer DID NOT fit and we were basically told "too bad". My son is a teenager and they essentially told us he was fine to be missing two front teeth for over a month. He spent his entire school vacation in his room until we were able to contact his orthodontist to fix his retainer. If they had told us the truth from the onset we would have had the retainer fixed that same day. After all that, we decided NOT to use the office they recommended for his teeth, and we were shocked (well not really) that the East Bay put in healing caps that were too small AND one of the implants was crooked! Thankfully the office we used took care of both issues. But when they called East Bay they were also shocked at how rude the lady on the phone was. Stay AWAY from this place!!! Not recommended at all.
Dec 21, 2024 · Ted PanagiotisOwn a dental office or found incorrect details?
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