Dr. Thomas W. Douglass, DDS

Dr. Thomas W. Douglass, DDS is a Dental Clinic located at 1001 W Williams St STE 105, Apex, NC 27502, USA. The office can be contacted at (919) 362-7878 or +1 919-362-7878. This clinic offers dental services to the Apex community and surrounding areas.

Based on a recent review from a former patient, it's important to note some experiences shared regarding this practice. The reviewer mentioned receiving quality care from Dr. Douglass during their two years as patients. However, their primary reason for no longer being patients was attributed to the office staff and manager.

The review detailed several instances of negative interactions with the office staff. These included perceived rudeness on the phone and in the waiting room, difficulties in scheduling or changing appointments, and a feeling of being inconvenienced when trying to reschedule routine exams, even with months of advance notice. The reviewer also described an issue with billing, where a staff member was reportedly rude regarding an unpaid bill that resulted from the clinic's failure to update the patient's address after notification.

Furthermore, the reviewer expressed disappointment in the lack of response to a letter sent to the office manager to address these concerns. Finally, an instance of inconsistent care was mentioned, where a scheduled cavity filling appointment with one dentist was deemed unnecessary by another dentist upon the patient's arrival, leading to a perceived waste of the patient's time.

It is important to consider this feedback when evaluating Dr. Thomas W. Douglass, DDS as your potential Dental Clinic. While the quality of care from Dr. Douglass was acknowledged by the reviewer, concerns were raised regarding the office management and staff interactions, as well as an instance of inconsistent treatment planning. We encourage prospective patients to consider this information and potentially contact the clinic directly to understand their current practices and address any concerns.

Dr. Thomas W. Douglass, DDS

1001 W Williams St STE 105, Apex, NC 27502, USA