Dr. Mark Galsterer

Dental Clinic Florida Lee County Cape Coral Pelican Cape Coral Parkway West

821 Cape Coral Pkwy W, Cape Coral, FL 33914, USA

3.0

I had a root canal done on Friday, October 25th. I called the office on Monday, October 28th, to report excessive swelling, bruising and pain. They told me that's normal. I saw my regular physician for an appointment that day. She said "ABSOLUTELY not normal." Tuesday I sent pictures and and a note asking for help and a solution for the pain and swelling. No response at all. I sent more pics on Wednesday and Thursday, Again no response. My text on Thursday, I mentioned that I would be posting on social media what a horrible experience I had. Of course, they called me late Friday morning and said they could fit me in later on Friday afternoon. This was 8 days later. I told them no, too little, too late. They called because I said I was going on social media. They had all week to respond. The last picture with the light bruising is from today, Tuesday, November 5th, 12 days since the root canal. Not Normal. I have spoken to another physician and at least 10 people that have had 1 to 4 root canals, and Never had this happen. Giving a week to address a problem is more than fair. Making me suffer with no acknowledgement is very bad business. I DO Not recommend Dr. Galsterer.

Cathy Michiels

Overview

Dr. Mark Galsterer Introduce

Dr. Mark Galsterer's dental practice has locations at 821 Cape Coral Pkwy W, Cape Coral, FL 33914 and in Fort Myers, FL. They can be reached by phone at (239) 540-4085 or +1 239-540-4085.

Based on customer reviews, Dr. Mark Galsterer's practice has received mixed feedback regarding patient experience and service quality. Key aspects highlighted in the reviews include:

Negative Experiences with 3D Scans and Follow-Up: One patient reported a frustrating experience with 3D scans, including long wait times, missing data on the CDs, and poor communication with the office staff.
Concerns About Communication and Responsiveness: The same patient expressed frustration with the office staff's lack of responsiveness, including unreturned calls and dismissive attitudes.
Delays in Urgent Treatment: The patient felt that the office's handling of their case delayed urgently needed dental treatment.
Positive Feedback on Hygienist: Sheila, a hygienist at the Fort Myers office, received glowing reviews for her sweet and caring demeanor, making the root canal experience more bearable.
Professional but "All Business" Dentist: Dr. Galsterer is described as professional but "all business," indicating a focus on efficiency over a warm bedside manner.
Friendly Receptionists: The receptionists were noted as being friendly.

The reviews indicate a disparity in patient experiences at Dr. Mark Galsterer's practice. While some patients appreciate the professional approach and the excellent care provided by the hygienist, others have significant concerns about communication, responsiveness, and the handling of technical procedures like 3D scans. Potential patients should consider these mixed reviews and may want to inquire about specific procedures and communication protocols before scheduling an appointment. As a Theme Park Directory providing local information, we present these reviews to offer a balanced perspective on Dr. Mark Galsterer's practice.

Dr. Mark Galsterer Photos

Dr. Mark Galsterer Location

Dr. Mark Galsterer

821 Cape Coral Pkwy W, Cape Coral, FL 33914, USA

Get directions

Reviews

Nov 06, 2024 · Cathy Michiels

The endodontist my son saw was pretty standoffish and was either super duper busy that day or struggled socially, but he did a fantastic job on my son's tooth. My son was terrified about it hurting, but he said it did not hurt one bit to get that root canal. The office staff (front desk and the techs we met) is spectacular here. They are super sweet, attentive, and gentle.

Nov 20, 2024 · Alena Klutz

Own a dental office or found incorrect details?

We strive to keep all information accurate, but if you notice outdated or incorrect details, please let us know! Submit updated information with a brief note about the changes and attach any supporting photos (like a business license or office image). If you own a dental office or know one worth recommending, share the office's information to help connect it with more patients. Our team will review and update the details as soon as possible.