DOCS Dental: Joint Base Lewis-McChord

Awesome front desk team who were very kind and understanding. They were able to squeeze me into the schedule last minute for an emergency tooth extraction. The doctor and his assistant did a great job as well on the tooth extraction they answered every single question I had, made the procedure as painless as possible.

My first interaction with the front desk was positive, but my experience quickly turned sour. They failed to check my insurance before my appointment, which led to unnecessary delays. After bringing in my old X-rays, the dentist informed me I needed a root canal but gave me a referral to a specialist who was out of network. Despite calling them multiple times, they kept referring me to providers who weren't covered by my insurance. In the end, I had to find a specialist on my own. The staff was rude and unprofessional, and I would not recommend this place to anyone !!!

Makayla, Kailani, Nara, Kelsey are all FANTASTIC!!! They took such great care of me! The Manager Lawrence and Dr. Herrera are the kindest people you will meet! They were very understanding when I cancelled my appt. When I called to reschedule they were able to get me in right away!! I appreciate everyone at DOCS Dental!!! ?

I was trying be nice but My 1st appointment was okay but my 2nd appointment did not go so well I feel like they Rush and did not do what they supposed be doing with Filling it's been almost 2 weeks and they So sensitive I can't eat, drink anything cold or hot on the side they worked on.. I had Filling done at another dentist before I moved here and never felt this way.. My husband told me I'm not going back because they can't do their job Right the 1st time .. I had 2 other appointments but, i'm going to cancel it. I don't want them to even Touch me at all.

Kelsea, Makayla and Kailani are the best! GREAT CUSTOMER SERVICE AND CARE. Nara is a great dental assistant and did so well taking care of my daughter!