Diamond Braces

My appointment was at 10 a.m., but we waited 45 minutes before anything began. After taking some pictures, the secretary started giving us general information. She explained everything as if we were already familiar with it, then told us the doctor would come. We waited, but no doctor showed up. Instead, the secretary returned and took over the doctor's role. We were left confused about what we needed, why we needed it, and what the best solution would be. It was a total fiasco. There was no respect for the patient and no concern for customer satisfaction. A secretary was trying to sell us something, which I found disrespectful in the absence of a doctor. This place seems set up solely to make money for its owners. There was no patient privacy, as the service was provided in a large room where patients sat side by side without any dividers. They mostly offer low-quality service, using basic materials in a poorly maintained office, while trying to get as much as they can from both insurance and out-of-pocket payments. Plus you will not be able to unsubscribe from their emails and messages, they will keep you bugging via email and phone. I don't believe all these positive Google reviews are 100% accurate. I wasted an hour for nothing and wouldn't recommend it.

There is no point in making an appointment when you wait 45 minutes if not longer. They over book and then you stand around waiting to be seen. This office has booked appointments in advance for the following month and then called me a day before to tell me they have to reschedule because the doc isn’t in and it has happened 4 different times already. The front desk is full of incompetent staff and the parking lot can fill up fast. I would not recommend this office ever not even to someone I didn’t like!

Here’s an edited version of your review: Diamond Braces provided an excellent experience. They made us feel comfortable and confident in the treatment process. Both my daughter and I received braces—she got traditional metal braces, and I opted for Invisalign. The pricing was competitive, and their payment plans were flexible. I would definitely recommend their Hackensack office! The staff was amazing—knowledgeable and attentive—and the process was smooth and stress-free.

Is it normal to not sanitize the chair after customers sit in it? A quick wipe is all it would need. I watched 4 people come in and out of one chair and not a single wipe down. Just a curious question with Covid and flu season going around someone in the back was definitely hacking up a lung.

I love the diamond braces staff the receptionist are the best, always energetic and talkative, I’m grateful that I did my treatment in this location “, I came to diamond braces in 2021 after my sister finished her treatment , I received a $500 family discount , I loved that . Thanks to the team thank Diamond braces