Destiny Dental - Chicago - South Shore

I was giving this facility grace because they performed work on a back tooth that was heavily compromised by another facility. My tooth was prepped for a root canal and I was given a temp cap which broke. Went back for another temp cap that broke as well the same day. Came back on a Saturday but they were closed. So I opted out of getting a third cap which meant enduring sensitivity while drinking and eating for a couple weeks. It was the worst! Once I got the root canal and post put in for a crown I was given a temp crown and told I'd be contacted once the perm came in. The temp crown broke off within 2 days. That was a month and a half ago. I have yet to be called back for my perm crown. The root canal is the only saving grace which is sparing me from another round of unbearable tooth pain/sensitivity. However, I think it's completely unacceptable that I've had to wait so long to get my perm crown. I got a perm crown before and it was a seamless process that took about 2weeks. I feel like I've been ghosted. I stopped by a week ago and asked them for an ETA and they could not give me one. My hands are completely tied at this point. I have no idea what to do!

If I could give them negative stars, I would!! My friend was seen by them for an annual cleaning. She was then told she needed further work done due to a periodontal disease. They then told her, "OH we need to get a preauthourization and it usually takes two weeks via USPS" for a pre-authorization!! I think NOT!! As a former Healthcare/insurance agent this is not the process! The insurance company does not operate via USPS, this is not the 50's!! They have an entire system similar to "My Chart" where the provider/insurance company can send said documents back and forth to one another!! Otherwise, it's not going to get paid by the insurance company!! So beware of this dental office with their rude and incompetent staff!! #FraudMuch

If I could give zero stars I would. First off I knew it was a bad idea when they were playing first 48 in a family dentist office. When we were called to the back the room was filthy and full of holes. I also caught the assistant speaking on my daughter’s medical information with someone who was no business discussing information. They also were filthy no way will I let anyone in my mouth with the facility looking this way.

I REALLY WANT TO POST NO STARS!! I'm at an awe for words. I've had a procedure done & needed to be corrected. The dentist that did the initial work was out of the office. I spent 30minutes in the office, seen by another dentist. Only to be told the initial dentist would have to correct the issue. Really I've been in discomfort & irritated for 1wk or more. And now have to wait another 2days to be seen by the initial dentist. Treated with kindness only to be turnt away.

The doctor and tech's are awesome. The receptionist on the other hand have a bad habit of not answering calls or setting up appointments.