Desert Lake Family Dentistry

I really like the way the staff treated me here. They explained in detail about my situation and they called in an antibiotic for me until my blood pressure went down. I felt like they cared about me as a person and took that extra step to make sure that it was safe to extract my tooth. so far so good.

Not even one star. I am deeply disappointed with the unprofessional and rigid treatment I received from the DESERT LAKE FAMILY & cosmetic dentistry office and the manager ( her name is Maria Dee they refused to tell me her last name) . I have been asked to come to the office for an exam then they asked to schedule an appointment for a procedure that’s not even scheduled for another two months, yet was told that I would need to pay before they would even put me on the schedule. This demand is unreasonable and out of line with any other healthcare experience I’ve had. “In fact they will have a deposit from my insurance $1900 and my part is $500”. When I explained that I’d prefer to handle payment (my part ) closer to the actual date because i am not ready today I was met with a complete lack of flexibility. Despite being a returning patient and expressing willingness to pay $$$ in previous treatment, they insisted there was “no way” to move forward without immediate advance payment. This blanket policy was presented as if it were the only option, leaving no room for discussion or customer service. What makes this experience even worse is the office manager’s dismissive attitude throughout our conversation. It was clear they had no intention of accommodating me, which is disappointing for a practice that’s supposed to care about its patients and that I already me and my family invested more than $20000 in it the last 2 years. Unfortunately, this experience has left me with no choice but to seek care elsewhere. For anyone considering this office, be aware that they may prioritize their policies over their patients’ needs and make payment demands of $100 well before any actual care is provided.

I’ve have nothing but good things to say about this place. The receptionists are so kind, the techs are very caring and the dentist is super compassionate and makes sure you are comfortable during any procedure. Everyone here is awesome!!

From the front desk to the dentist, to the hygienists, I felt comfortable in the choice I made to be under the care of Desert Lake Family Dentistry. The dentist was thorough with the exam, as well as the deep cleaning I received from both hygienists. They were very informative about my treatment and provided useful advice in terms of my at-home maintenance rsponsibilities. I also appreciate being called and/or texted when there was a cancellation. Overall, it was great service! ??

I am satisfied with the hygienist, she was gentle and did a thorough job. My teeth feel great! I would also like to add that the staff is professional and very knowledgeable regarding insurance matters. And keep you on schedule.