Dentists of Auburn

It’s my first time visiting the office. All the staff were really nice. The facility and the place itself were clean and new. Erin gave me all the payment information I needed and kindly explained everything to me. Dr.Masand and her assistant, Tammana were taking a really good care of me. Dr. Masand was so gentle with cleaning up my teeth and also kindly explaining about all the treatment I need to get. I’ll definitely come back! See you on my next appointment guys?

I had an appointment on August 20th, 27th and today Sep 4th and couldn't be more pleased with the experience I received from the moment I walked in, the staff was welcoming and professional. The environment was clean, calm, and inviting. Dr. Chris, (hope I got the name right) was exceptional thorough, gentle, and attentive to my comfort throughout the procedure. He explained everything clearly and ensured I understood my treatment options. The care I received was top-notch and I felt genuinely valued as a patient. Not to forget the Dr Assistants (the ladies on my both appointments) from the moment I was seated on the dental chair, she made sure I was comfortable, they are both so skilled and efficient and also incredibly kind and attentive. Very passionate about their work and truly cares about the well-being of patient. I feel at home for my dental needs… I'll definitely be returning for my future dental needs!Thank you.

Don’t be fooled by the reviews! These days, you can literally BUY REVIEWS!! I will never ever go back to this place again!! The only upside to this location is the facility, everything else lacks! MAJOR! Dr. Laurente was a phenomenal doctor but she left to another clinic and it seems everything else went downhill after she left. In place of Dr. Laurente I saw 2 other dentists which were ok. The dentists here perform the cleanings, and the cleanings are always sub par. My teeth still feel unclean. I needed an implant done and was originally misinformed about costs on a procedure that was already completed. The front desk told me that the cost of 500 or so dollars should have been covered by insurance and that I shouldn’t have paid out of pocket for this. And she’d handle the matter. I emailed and I called several times, no response on handling this. When I went in for an appointment, she told me it wasn’t covered. Well why misquote this and not contact me directly. Instead, I needed to address the situation in person for her to tell me that this cost wouldn’t be reimbursed? If you made an error; just address it in the first place instead of having me chase track this information. Dentist of Auburn is only 5mins from my home, convenient right? Well I decided to take my business to the Lakeland Hills office which was day and night. It’s a farther drive for me, but it’s best to take quality service over convenience. Thirdly, my fiance had three cleanings scheduled. The office was closed for the (2) that he showed up for! He called the office and was informed that there was a seminar; which is the reason for the close. One was cancelled the day of with no explanation. As if we don’t try to arrange our schedules OR take time off for these appointments right? Completely unprofessional! Someone is dropping the ball, NUMEROUS of times. To say the least… there is a MAJOR admin problem here. The lack of detail is unreal!!

I had the most pleasant experience! I hadn’t been to the dentist in a while and I didn’t think it was possible to get my teeth to look so white and shiny! Everyone was very warm and welcoming! My dental assistant Tammana was also very friendly and made the appointment feel like it went by super quickly!

Dr. Masand is excellent, as are all the supporting staff including Alex, Erin, Tammana! They are extremely courteous, fit me in the schedule at the last minute and approached me with care during the appointment. The appointment itself was quick and pain free, with comfort being the top priority. If you’re looking for extraordinary care, look no further than Dentists of Auburn!