DentFirst Dental Care McDonough

Welcome to DentFirst Dental Care McDonough, located at 1391 GA-20, McDonough, GA 30253, USA. This practice offers a variety of dental services.

Based on customer reviews, DentFirst Dental Care McDonough has received mixed feedback. There are significant concerns regarding insurance billing and refund processes. Several reviews detail issues with overcharging, difficulties obtaining refunds, and perceived evasiveness from the office staff when dealing with insurance-related matters. Specifically, patients have reported:

• Demands for payment before insurance claims are processed.
• Overcharging patients and subsequent difficulties in receiving refunds.
• Issues with communication and responsiveness from office staff regarding insurance discrepancies.
• Disagreements with insurance companies over billing practices.
• Frustration with the refund process, including lengthy delays and requests for repeated documentation.
• Instances of rude or agitated behavior from staff when discussing financial issues.

However, there are also positive reviews highlighting individual staff members. One review specifically praises Laura for her exceptional assistance in resolving an insurance issue, noting her dedication and helpfulness. This suggests that while there are systemic issues, some staff members are committed to providing good patient care.

Key points from customer feedback include:

• Significant issues with insurance billing and refund processes.
• Concerns about overcharging and difficulties obtaining refunds.
• Mixed experiences with office staff, with some being helpful and others being uncooperative.
• Positive feedback for individual staff members, such as Laura, who provide excellent assistance.
• Potential for frustration with insurance-related matters.

Potential patients should be aware of the reported issues with insurance billing and refunds. It is advisable to thoroughly discuss payment and insurance procedures before receiving treatment. Patients should also keep detailed records of all transactions and communications with the office and their insurance company. Find them on the Theme Park Directory for local services.

For appointments or inquiries, please call (770) 898-4110 or +1 770-898-4110.