DentalWorks & Orthodontics Willoughby

Their billing is a disaster. Spent Hours on hold. No one answers . Called corporate they don't answer. By my records I have a credit. Now they sent me to collections. I have perfect credit. Been dealing with them for a year. .

Never use any Western Dental/Sonrava associated corporate dentist due to fraudulent and scammy billing practices. Seriously, look up their track record of class action on Google. Go literally anywhere else.

I had an upper denture made in 2023. They charged me full price $600 and did not run it through my insurance. I contacted insurance as I found out I was covered and insurance told me they did not run the claim. I explained the situation to willough t dentalworks and the receptionist took down tge info and said they would run it through. This was in March 2024. Next thing I k ow the office is temporarily closed. A d no one got back to me. Sept 2024 I got a paid claim from my insurance for $546 the amount charged by dentalworks and paid by cigna. Dental works owes me $600 and I cannot get any response. Please call me

This office has good service and friendly staff (when you are able to get in), but VERY POOR communication. I can never reach the office directly. I am okay with speaking to call center representatives if the information they are given is accurate. With DentalWorks Willoughby, the scheduling information is incorrect each time I call. This office was apparently temporarily closed with no communication to the patients. I was finally able to schedule an appointment for my son today at 3:30pm, and when we arrived, the office was closed. Completely unprofessional and a waste of our time. If we did not have an Orthodontics contract with DentalWorks, I would have found another provider long ago. I am hoping that the appointment we scheduled tomorrow at the Mayfield location goes well.

Was a great office and people if you could get in. Had an appointment canceled the day before it was scheduled. I plan my work schedule around these well in advance so it was irritating but it happens. Then the next cleaning got canceled too on short notice. When I tried to reschedule, I was basically told to go elsewhere because they had no hygienist available. Not sure how being down a hygienist means you can't schedule someone in a week or two. But they told me to go elsewhere, so elsewhere I will go.