4.0
I have no complaints about the dentists or hygienists themselves, but take issue with the billing side of the business. Four times I was contacted by Dental Works for not paying the bill for a routine teeth cleaning, this despite the fact that I have dental insurance that covers these routine check ups. They had this information under my profile and they still failed to contact the insurance company and would instead try to contact me to pay the bill. I had to call each time to the office, explain to them I had insurance, and to contact the insurance company and that they would pay for the cleaning. Each time after the first mistake I would ask if the charge was for the recent visit or for multiple visits and the answer was always for just the last visit. This means they were able to contact the insurance company each time to get the bill paid, but would only do so after harassing me for the payment and having to be called and told to do their job and call the insurance company. The final straw was after the last appointment when I got a call from their pushy billing office asking me to pay the bill (instead of getting a physical bill in the mail like all the other times they made this mistake, despite having the correct address on file). I called the office, demanded they contact the insurance company once again to pay the bill, and to cancel my next appointment. I'm never coming back here. It's simply not worth the hassle.
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Overview
Hours
DentalWorks Louisville Introduce
DentalWorks Louisville, located at 1815 Bardstown Rd, Louisville, KY 40205, USA, provides a range of dental services. You can contact them at (502) 313-6513 or +1 502-313-6513.
Based on customer reviews, DentalWorks Louisville has received mixed feedback. Some patients have reported positive experiences, praising the efficiency and helpfulness of the staff. Leslie, the dental hygienist, is highlighted for her excellent teeth cleaning, and the front desk staff is commended for their considerate and friendly service.
Dr. Ryan is also recognized for his thorough check-ups and attention to patient concerns, contributing to a positive overall experience for some patients.
However, other patients have reported negative experiences, particularly concerning the clerical side of the office. Issues with communication, rudeness from the Assistant Manager, and inadequate explanations of treatment plans and costs have been raised.
Patients have expressed disappointment with the lack of customer satisfaction, especially after being long-term clients. The reviews indicate a disparity in patient experiences, with some finding the dental care excellent and others encountering significant issues with the office's administrative processes.
Potential patients considering DentalWorks Louisville should be aware of the mixed reviews regarding customer service and communication, alongside positive reviews regarding the dental care provided.
DentalWorks Louisville Photos
DentalWorks Louisville Location
DentalWorks Louisville
1815 Bardstown Rd, Louisville, KY 40205, USA
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I have no complaints about the dentists or hygienists themselves, but take issue with the billing side of the business. Four times I was contacted by Dental Works for not paying the bill for a routine teeth cleaning, this despite the fact that I have dental insurance that covers these routine check ups. They had this information under my profile and they still failed to contact the insurance company and would instead try to contact me to pay the bill. I had to call each time to the office, explain to them I had insurance, and to contact the insurance company and that they would pay for the cleaning. Each time after the first mistake I would ask if the charge was for the recent visit or for multiple visits and the answer was always for just the last visit. This means they were able to contact the insurance company each time to get the bill paid, but would only do so after harassing me for the payment and having to be called and told to do their job and call the insurance company. The final straw was after the last appointment when I got a call from their pushy billing office asking me to pay the bill (instead of getting a physical bill in the mail like all the other times they made this mistake, despite having the correct address on file). I called the office, demanded they contact the insurance company once again to pay the bill, and to cancel my next appointment. I'm never coming back here. It's simply not worth the hassle.
Nov 23, 2024 · Mitchell SchoolerThe office staff is always so warm & welcoming. Before I can choose a tabloid magazine to read, they call me back. No long wait times. The hygienist, is very thorough & knowledgeable. I'd give this office more stars, if I could.
Nov 11, 2024 · Queta ChambersOwn a dental office or found incorrect details?
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