Dental Specialty Center of Studio City

My experience with the surgeon (Dr. Peri) overall has been great. My problem with this office is scheduling and their receptionist (Helen) who doesn't know how to treat patients. My implant screw cap fell out, I was concerned and called the office and asked if I could speak to the surgeon. Helen rudely responds, that this is a specialty center and the surgeon is only available when he says he's available. In other words I can't talk to him unless I make an appointment. Here's the problem, he's only there twice a month. I asked why is it so difficult to communicate with my surgeon and ask a simple question. She tells me to call 911 if it's an emergency or my general dentist. I was appalled! Who speaks to their patients this way? Call 911?are you kidding me? My implant cap fell out and she tells me to call 911. Then I was told not to call back to back because she is the only one working in the office. I've left several messages in the past with no response. She always cuts me off and is quick to hang up on me. It's mind boggling how people like this get hired to work in health care. I spent a lot of time and money getting this implant done, not once, but twice, and I think it's crazy that they make it this difficult to be in contact with your surgeon. It shouldn't be a puzzle and you should NEVER make your patients feel bad for asking to speak with the surgeon. Patients should have every right to be in contact with their doctors after having surgery. No patient should be spoken to this way. LEARN HOW TO SPEAK TO PATIENTS. TAKE COMMUNICATION AND PROFESSIONAL ETIQUETTE COURSES BEFORE WORKING AT A "Dental specialty Center". It's truly unfortunate and disappointing because I really do think the surgeon does a great job, but the lack of communication and professionalism completely ruined the process for me. If you're looking for a reliable procedure this is definitely not the place for you. ****UPDATE****still no response from DR Peri or the office after leaving messages. My general dentist office has also left them messages and no response. This is how unreliable and incompetent this office is. I had an urgent situation with my implant and they left me hanging with no phone call. This is how they take care of patients just for everyone to know. It's unethical and completely unacceptable. UPDATE: this place is complete garbage. I filed a grievance with my insurance company and there is no response/communication from this office. There is a completely different surgeon’s name under my claim’s procedure. I have no idea who DR. Glenn Roeder is. No claim done by my surgeon, DR. Peri. Red flags all around. Super shady, I don’t know what’s happening here but I am beyond upset how shady this dental office is.

Thank you Dr. Vahedi!! Front office staff and all dentist we're very nice and professional.