Dental Group of Covina

Great professional staffing. Dentist I had was thorough n explained what needed to be done and WHY. They did only exactly what I needed to be done. A cracked tooth extraction with a bridge. I go every 6 months except this past year due to moving etc n dreaded finding a new dentist. I'm very pleased and would highly recommend them.

I’ve had other stories from this place.. but this is the straw that made me write a review. My appointment was at 10:00 AM. I arrived at exactly 10:00AM and was told to wait, I did so for over an hour. Then after I was called for X-rays I took them and was promptly told to wait AGAIN in the lobby because all the seats were taken and a room had not been prepared. I sighed, it was already 11:30 by that point. I sat back down and waited another 20 minutes to be sat in a chair to talk about my payment. After that it seemed like I was forgotten as the entire row of people in front of me being worked on had left before the doctor came to look at me… after the doctor looked at me and told me I only need a cleaning and I have no cavities I waited again for another HOUR before cleaning even began. Suffice to say the 10:00 appointment really began at 1:00 PM. I could have been simply told to wait at home or in my car and come back when the office was not as busy. Instead 4 hours of my day was wasted inside the clinic and my plans for a work call had to be cancelled. All this for a extremely simple cleaning… No respect for time management. The place is clean and procedures are done well, but someone needs to get on that schedule and be real with the clients upfront if the wait time is above an hour from their scheduled appointment.

Staff was very kind and professional. Their oral surgeon is great as well as Dr. Baha. My last appointment there I walked out in tears because I was so happy! I would recommend this place to anyone!

After 2 years of coming here I finally would like to write a review about the terrible experience I've had with this dental office. They are extremely unprofessional. Everytime I have come in it has been nothing but problem. They sent in the wrong tooth for a root canal to insurance and I didn't find out until they were about to do the work that they messed everything up and wasted my time. When I came in for teeth whitening appointment they said oh sorry we can't do it today here's a free tooth brush. Again waste of my time. My husband came in for wisdom tooth extraction and they woke him up in the middle of surgery and told him to stop crying whilst ripping his reeth out of his skull. They did not call in his medication until it was already too late and he was in excruciating pain. The last time I went in for my crown fitting the dentist scratched my veneers and now I need two replaced. I absolutely hate this office. STAY FAR AWAY.

My third time with issues with this place. First time my grandson had an appointment at 9am to have for ortho and regular. They took him back and at 12 pm he texted me and said that he was still waiting . I asked them what happened and they said there was an emergency that was being worked on. When I made a stink about it because people where coming and going back to back but I think they just forgot about him in the back room. Then we he came out to go back to orth they were out to lunch. An appointment that started at 9 am ended about 3pm unacceptable. Then today I took him in at 830 am his appointment wasn't until 9. Second time screwed up the appointments for ortho and general same day instead they scheduling a cleaning without having made the ortho wasted day to have to come back .then today I told the girl at the desk that I needed to pay for the extra cleaning now or afterwards because I needed to run across the street. She said I could do it afterwards. While I am shopping my grandson calls me to state they can't do the cleaning until I paid for it. I was very upset since I has asked this prior to leaving. There are some people at the front desk who don't know if they are coming or going. Extremely not happy with this dentist. I do not recommend this dentist if they don't like customer service in the front. However, the dentists are great.

I have nothing but good things about this office and Dr. Baha. The staff is really friendly and professional. I had a deep clean on my teeth today and he was very thorough made sure I was comfortable. I will definitely be coming back and highly recommend.