Dental Dreams - Cottman

Took my daughter here for a routine visit. Our appointment was scheduled for 9am. We arrived at 8:40am and the office was still not open. We were second in line. We were let in at approximately 8:49 signed in and filled out the paperwork again…2nd in line. Once taken to the back my daughter was given X-rays at approximately 9:30am. We patiently waited for the Dentist. At around 10:15am we noticed that the dentist was taking care of someone else that arrived after us so I asked how much longer for us to be seen. We were told that we should be next. At 10:35 am we still were waiting. Once 10:40 am hit and we were still waiting I had enough. We left without being seen. What’s the point of scheduling an appointment if the facility will not honor it? Then I received a text message asking me to leave a review. So here it is. We will never be returning. Terrible experience. My time is just a valuable as yours. If you plan on visiting this facility be prepared to have 3 to 4 hours to spare. Because you will DEFINITELY be there that long or more.

In this office of dental dreams. They themselves make an appointment for you, for example at 10 in the morning. The patient arrives at 9:30. Still at 12 in the afternoon you are waiting to be called to come in and sit for another 45 minutes or 1 hour until the only dentist who is available can see the patient. I think dental dreams is one of the worst dentists on Cottman Ave. Why would they schedule 50+ patients at the same time if they knew they were short staffed? My kids appointment was supposed to be 11 and 11:45am. We arrived and signed at 10:30 am. An now it 1:55pm . We're still waiting in a room for a dentist... I wish I could file a complaint. The front desk are trying to be?. But the way they booked is not Okay.

I have been dealing with Dental Dreams for about seven years now. The staff is always courteous and the Dentists and their Assistants are well practiced in all aspects of dentistry. I received two fillings and the work was quick and efficient. The fillings are almost invisible, showcasing the attention to detail the Dentist always practices. And to top it off, one of my Gold Bracelets came off during the procedure. Whoever found it could have easily kept it, but instead, they called me back to the office to return it to me. If you want the full package, definitely give these guys a try. They see more patients thsn most, but they don't make you feel like a number.

Arrived at 1pm for my 1pm appointment with my daughter whose appt was at 1:30. We waited in the waiting area for 1 hr. I filled out the paperwork within 15 mins same insurance. We were in the inside at 2pm and gotten x-rays quickly. The doctor saw me at 3:45 for my cleanings and then my daughter right after. We left at 4pm. 3 hrs total time for this appointment. Will I come back Hell No. they take in walk ins so that is reason why we are waiting and waiting. Patients do get urked and leave. It is madness they over book.

While the doctors and staff are kind and professional, the wait was unbearable. My kids appointment was at 4:00, I left at 6:30. It was a routine check up. They did well since the pandemic but now we are back to the long wait. Please go back to what you did in the past 4 years, I had no issues.