Dental Dreams-Cicero

LOOK FOR ANOTHER PLACE. The service in this place is terrible, I have an appointment Saturday at 11:30 am, and I arrived around 11:05 am, I went to the front desk but they didn’t greet or anything so I said: Hi, I have an appointment, and the one lady in the right just said wrote your name, nothing else. After 1 hour and 10 mins waiting I asked Karen (the other front desk lady) and she said “You could leave if you want to, nobody complains, and they all wait” they don’t care about the patients and the excuse is that there is only one doctor on Saturdays. After talking to one of the ladies inside because is no manager on Saturdays, she apologized and told me to not scheduled online and always asked how much is the waiting time. She told me that I have to wait another hour. So I left, my question for them is why they scheduled so many patients and take walk ins, If they are understaffed and why no one let you know ahead of time the waiting period? My advice is Look for a better place if you can’t not wait more than 2 hrs.

I just remembered why I’m changing dentist, every single time never fails!! Gave them one last chance and some things never change !!! You schedule an appt arrive on time or before and always make you wait 30min to an hour? no regard for customer’s time!!! I’m done!! Dental Town which is where I took my daughters for braces is where I’m taking my whole family!!

Had a great experience bringing my son last year but this year has been terrible. He received fillings from the dentist here and I’m guessing she did one incorrectly which lead to my son breaking a tooth. Took him back two weeks ago as he was complaining that his tooth hurt. The dentist told me that the “X-rays looked fine if it keeps bothering him he’ll need a crown” and that I would have to go elsewhere. I called last week ahead of time for a referral and as told they would have it ready for me. I went to pick it up today and they didn’t have anything nor did they know when the dentist was coming in. I had to pay for X-rays at a different dentist and thankfully I did. You guys completely missed that my sons filling was CRACKED AND LIFTED leading to a whole infection in the cavity, hence why my son was in pain. He had to have his whole tooth removed. Absolutely shameful work ethic.

I went in on 5/14/24 & the dentist lady alad was being rude to her assistant, she seemed mad the whole time. She did my procedure very careless and I was in much pain during everything . She was letting water get all over my face. I did not like the way she did her job at all. I will never get her as my dentist again.

I have never had a problem coming here till now. DR. AZIM was VERY rude and inpatient with my son who is 6 years old and autistic. She had no patience for him whatsoever. Did not give him a proper cleaning just because she didn’t want to “deal with him” . She took two seconds to “brush” his teeth. Maybe she was in a rush, and overwhelmed, I get it but DO NOT take it out on your patients SPECIFICALLY if they are kids!! Do not recommend taking your children here!

Never again… Rudest lady. RACIST Will be containing state dental board & Department of Financial and Professional Regulation.