DeMille MacKay Dental

I get major anxiety about going to the dentist because I've had horrible experiences. In this office, everyone is really personable and they help to put me at ease. They also have been great with my son, when I've had to take him to my appointments with me. Dr. Chris DeMille, makes sure that I'm comfortable and not feeling any pain when I've had to receive fillings. This office provides the best dental experience.

Visited this place yesterday as a first time patient. I would highly recommend it! The front office was clean and very inviting. I love the music variety! The ladies at the front desk were friendly and kind. The dental staff were also great!! I especially liked how clean and organized the actual dental area and chairs were. This will definitely be my dental office moving forward!

Dr. Chris Demille is an amazing dentist with wonderful bedside manner. He is patient, kind, knowledgeable and concise in explaining treatment and options for each. I drive over an hour to see him due to trust in his abilities. Rachel the office manager is kind and clear in explaining financial responsibilities of the treatment we need and how to best move forward with each. She is compassionate and helps walk you through any fears you may have. I love this office and would recommend them 1000%

Sam, Dr. Parker, and Natasha I cannot thank you all enough but thank you so much!! I am a very particular person and knew what I needed in my smile. Doc truly listened to my dental concern(s) and was very patient and understanding. I am flight crew so being confident in my smile is a need for me and Dr. Parker made that possible. His level of expertise is unmatched. I left very happy! 10/10 recommend.

I have to give one star to leave this review but this place does not deserve even that. My son who is young and very trusting of medical professionals or was up until his experience with DeMille MacKay Dental, Rachel the office manager who does billing, and Megan who is a technician in the office. They saw the opportunity to take advantage of a new patient who was young, trusted that they would take care of his needs without taking advantage of the fact that he as most of us is not educated in medical coding not dental coding along with ethical practices including legal and illegal billing such as unbundling and charging for each simple item that should be included in 1 procedure code. He was required to pay 100% up front then after they billed incorrectly for things some on dates that he was not even seen, for procedures that had not been preformed on him. The claims were denied and the office was told to resubmit the claim with the proper codes and documentation and office notes. They did not do so just let the claim sit there and we’re going to hold my son responsible for the amount. After almost 6 months of us asking 2-3 times for them to resubmit the claim they finally did so (not completely correct) but did get some approved but still they refused to resubmit to the insurance correct more appropriate codes as requested by the insurance. They were reimbursed for some items more than what they had charged my son. We have asked since 7/2/24 via email and phone calls to discuss the bills and refund owed. We have not received any return email or phone call since that date until we contacted our insurance company to further discuss the fraudulent billing and multiple ongoing issues. The insurance company had a difficult time getting in touch with anyone in the office who could or would discuss anything with them. I was finally able to discuss some of the issues with Megan last week but when it came to getting an explanation on why they had been overpaid and double charged my son and refused to refund him they placed me on hold and I was told she couldn’t explain that to me and I would need to speak to Rachel (which is the manager who had refused to return any email or phone calls to discuss any of our concerns since 7/2/24). I shared that with Megan and that this was an urgent matter and needs to be resolved. I was told I could leave a message for Rachel but she has a lot going in lately with her life so that is why she hasn’t gotten back to be in such a long time. I asked if there was anyone else who I could speak to about this. I was told no and I could leave another message for Rachel. So I did last Friday 9/6/24. I did receive a response via email yesterday 9/12/24 stating I could set up a time to discuss these concerns. I immediately responded at 1:49pm and have not yet heard back and will not until next week sometime since Rachel is out of the office every Friday. My son’s first appointment was 12/21/23 his last appointment with them was 1/12/24. This has been going on for far too long to get simple answers and for billing errors to be corrected and money over $1000 to be returned to a young 20 year old kid who had a dental problem and trusted professionals he should be able to trust and was completely taken advantage of. Be very careful if you choose to be seen in this office. You will be charged $39 each time they give that shot to numb you that your insurance will not pay for because normal honest providers do not charge for this. Select health did ask them to go back and correct this and they refused stating that 5 years ago there is a way they can charge some people for this. Watch out for this practice and the staff which will not be able to justify nor answer any questions you might have that is if you are lucky enough to get them to return your call.

Awesome place to get your dental work. Friendly staff and the doctors are amazing! They do such a nice and thorough work and explain everything is great detail but simple for you to understand.