4.0
I’ve been going here about a year now, and never once have I started my appointment at the time it is supposed to start. As I type this, I am on minute 31 in the waiting room. Last time it was over 45 minutes. Just schedule the appointments for later or call me and let me know I’ll have to wait so I can come later? I leave my work day for these appointments and it’s frustrating to not only me, but my boss and staff. They don’t even apologize when they call me back almost an hour late. Additionally, the cost is almost never what they say it will be. I apparently always have a “super small cavity developing” that needs to filled immediately! Which is odd because I’ve never experienced that with other dentists. To top it all off, I was given a quote for Invisalign & the office manager straight up just never called or called me back. He said it’d take a week, it’s been over a month. I’m finally here to get my Invisalign (if they ever call me back there), and I am regretting making the decision to do that through this office because of how unprofessional and clearly unorganized they are. The staff is nice and always so kind to me, so the 2 stars are for them.
-
Overview
Hours
Crossroads Dentistry - Fleming J Daniel Dr Introduce
Crossroads Dentistry - Fleming J Daniel Dr is located at 1819 Wyandotte St A, Kansas City, MO 64108, USA. They can be reached by phone at (816) 841-0206 or +1 816-841-0206.
As part of the Theme Park Directory, which aims to provide local users with information on various services, Crossroads Dentistry - Fleming J Daniel Dr is presented here as a dental option in the Kansas City area.
Customer reviews for Crossroads Dentistry - Fleming J Daniel Dr present contrasting experiences, highlighting both positive and negative aspects of the practice, particularly regarding customer service and appointment scheduling.
One reviewer shared a highly negative experience regarding Invisalign retainers, stating, "I ordered 750 dollars worth of Invisalign retainers from them on Oct 8 because mine had broken." They reported significant delays and communication issues, stating, "I have been waiting weeks now for them when they said they would take 10 days." They also expressed frustration with the lack of communication regarding shipping and the difficulty in contacting the office manager. They concluded by expressing concern about the shifting of their teeth and the loss of their investment, stating, "My teeth are shifting and not only is the 750 going down the drain but the 5 grand I paid for the Invisalign."
However, another reviewer shared a positive first visit experience, praising the thoroughness of the examination and cleaning. They appreciated the separate scheduling of X-rays and cleaning, stating, "I finally understood why they scheduled my X-rays and cleaning separately." They highlighted the use of modern technology, stating, "Not only did they take X-rays, they also took actual pictures of my teeth and a 3D scan just in case I want to use Invisalign down the road." They also praised the hygienist's communication and the doctor's thorough review of their dental health, stating, "He was very thorough and he noticed things that my previous dentists have not noticed." They concluded by praising the friendly staff and expressing satisfaction with their experience.
The reviews indicate a potential inconsistency in the patient experience. While some patients have experienced positive interactions with the staff and appreciated the thorough and modern care, others have reported significant concerns about customer service and communication, particularly regarding product delivery and follow-up. Potential patients should be aware of these differing perspectives and consider their individual needs and priorities.
It is recommended that potential patients thoroughly discuss communication protocols, product delivery timelines, and any concerns regarding customer service with the practice before seeking treatment. Patients should also seek clarification on appointment scheduling and follow-up procedures.
In summary, Crossroads Dentistry - Fleming J Daniel Dr offers general dental services in Kansas City, MO. Reviews present contrasting experiences regarding customer service and appointment scheduling. Potential patients should carefully consider these reviews and clarify any concerns before seeking treatment.
Crossroads Dentistry - Fleming J Daniel Dr Photos
Crossroads Dentistry - Fleming J Daniel Dr Location
Crossroads Dentistry - Fleming J Daniel Dr
1819 Wyandotte St A, Kansas City, MO 64108, USA
Get directionsReviews
I’ve been going here about a year now, and never once have I started my appointment at the time it is supposed to start. As I type this, I am on minute 31 in the waiting room. Last time it was over 45 minutes. Just schedule the appointments for later or call me and let me know I’ll have to wait so I can come later? I leave my work day for these appointments and it’s frustrating to not only me, but my boss and staff. They don’t even apologize when they call me back almost an hour late. Additionally, the cost is almost never what they say it will be. I apparently always have a “super small cavity developing” that needs to filled immediately! Which is odd because I’ve never experienced that with other dentists. To top it all off, I was given a quote for Invisalign & the office manager straight up just never called or called me back. He said it’d take a week, it’s been over a month. I’m finally here to get my Invisalign (if they ever call me back there), and I am regretting making the decision to do that through this office because of how unprofessional and clearly unorganized they are. The staff is nice and always so kind to me, so the 2 stars are for them.
Dec 11, 2024 · Madison BunnerOwn a dental office or found incorrect details?
We strive to keep all information accurate, but if you notice outdated or incorrect details, please let us know! Submit updated information with a brief note about the changes and attach any supporting photos (like a business license or office image). If you own a dental office or know one worth recommending, share the office's information to help connect it with more patients. Our team will review and update the details as soon as possible.
