Crabtree Valley Dental

I went for a cleaning yesterday. I told the dental hygienist that I have a sensitive spot and told her where it was. She looked, said, “Oh, I see it.” Then she touched it with her metal tool, and I almost leaped out of my seat in pain. She said they could cover it with a composite since the nerve was beginning to show and that’s why it was so sensitive. If she was so informed, I wonder why she chose to knock my nerve (literally) with a metal instrument. This kind of treatment is why I hate going to the dentist. She didn’t even apologize. I will say, too, that I have gone to this office for a couple of years, and I have never had this hygienist before. I had great and really smart work done by Dr. Hop and his awesome hygienist, who may not be there any longer? I also really like Dr. Butler—she’s super kind and has a calming presence that I really need when I go to the dentist. But I did not see either of them yesterday. It feels like a revolving door sometimes with the hygienists. But I imagine that’s probably true for many dental offices.

I cannot say enough nice things about Brittany. I am someone who gets anxious about doctor’s appointments and I have been seeing her for the last couple of years and I get no anxiety seeing her. I had to get a filling today and she came and stayed with me the entire time and it was not her job to do so. She is the absolute best!! Also the best dentist here is Dr. Butler. She is very kind every time I see her! She also makes sure you are comfortable and is so quick! Highly recommended Brittany and Dr. Butler.

Absolutely avoid. This is a predatory place. They will push all kinds of expensive treatments and refuse the basic stuff covered by insurance. After my initial review, they recommended a $800 cleaning. I asked to think about this and requested just the regular cleaning for now. And they simply REFUSED! I get that a deeper treatment might be required but why COMPLETELY DENY the regular clean. As soon I said I would think about it, the whole tone of the attendant changed and I was literally walked out of the office. VERY UNETHICAL.

AVOID AT ALL COSTS! THIS PLACE IS THE WORST! First, Dr. Na -- phenomenal -- love her. Nothing in this review is about her. Second, the horrible experience I've had with Crabtree Valley Dental. - Rude front desk every single time I call them. Like have some freaking phone etiquette please. If i say "thank you so much" how hard is it to say "you're welcome" or "no problem at all!" - They booked me for incorrect appointments multiple times (was receiving a dental implant & they booked it for a cleaning) - They booked me as a new patient for one appointment, while being treated for a root canal and dental implant, thought that was odd because where did my history go? Can't you see in my documents that I was indeed not a new patient? - Incompetent financial advisors when discussing treatment plans. They did not know anything they were talking about but they definitely wanted my signature. Why does discussing my financial plan with them feel like I was being pressured into buying a new car?! - Ended up overpaying and dealing with insurance. That was a headache in it's own. They try to show you prices that "other" places could charge you to make it seem like you're getting a discount. It's a crappy sales tactic. Worst of them all: - My dental implant experience has been the roughest of them all - When fitting me for a flipper, the tooth was the incorrect shape, color, everything. Had to send it back to the labs, twice. Mind you, every time they got this wrong, I had to come back. Waste of gas, might I add. - When the crown/dental implant was ready to deliver, it was again the wrong shape and size, so again I had to return. More wasted gas and days off from work. - Every time they do that digital 3D scan of your mouth/teeth - it's done incorrectly and not to mention they dig it in your teeth and gums, causing pain. It's a camera, there's no need to DIG IT IN MY GUMS PEOPLE! Also like if you all suck that bad at it, I'd rather go back to the old goopy impressions. Learn technology or train your people for crying out loud. All in all, this place sucks, I hope they go out of business because of how crappy they handle patients documents, payments, crowns, cleanings, extractions, flippers, X-Rays, scans, etc.

Going to the dentist is definitely not an activity I enjoy but this practice is amazing. Every dental hygienist I've had for the past 3 years have been amazing, specifically Heidi. They make you very comfortable, explain every step of the appointment, and thoroughly explain the condition of your teeth and gum health.

I had a 2:30 new patient appointment today and I arrived 30 minutes early to fill out all the necessary paperwork and was told to wait for a nurse to call me back. After multiple people who arrived after me were being called back I decided to ask the front desk if the doctor was still able to see me at 2:50 ( I had been waiting 30+ minutes at this point). They paged back for the doctor’s team and no one came up so decided to leave after another 15 minute wait (3:05). I would have appreciated if the nurse or doctor could have communicated to me or the front staff that they were behind schedule. I took a half day off of work to make this appointment because of tooth pain and I didn’t feel like my appointment or medical concerns were taken into consideration at all.

I've been to them twice and would continue except I'm leaving the area. I've had two appointments, one for a first time visitor and a second visit. Both of them were efficient (took maximum 45 minutes) and the service was good. I particularly like how they have great stain removal (coffee drinker here). Bonus is you can get appointments at 7:30 AM possibly before work.