Concord Lexington Periodontics

Welcome to Concord Lexington Periodontics, located at 35 Bedford St #20, Lexington, MA 02420, USA. As a specialized Dental Clinic, they focus on providing periodontal services to the Concord and Lexington communities.

Patient reviews offer distinctly different perspectives on their experience at this clinic. One patient strongly advises others to verify insurance coverage directly with their provider prior to any surgery, even if the clinic states they will handle it. This reviewer alleges being billed over $4,500 after a surgery they would have postponed had they known the cost upfront. They claim Dr. Sullivan and her staff did not adequately handle insurance pre-authorization and that during follow-up, billing concerns were dismissed. This patient further describes rude behavior from a staff member named Pam, who allegedly refused to explain the balance statement or have a conversation. The reviewer expresses concerns of potential fraud, feeling misled about the financial responsibility before the procedure.

Conversely, another patient had an overwhelmingly positive experience, describing the dental team as "fabulous" and highlighting a "hi tech" environment where everything was explained with visuals. They found the staff to be knowledgeable and all treatment options were offered and discussed. This reviewer praised the "best bedside manner" and noted a painless procedure, with post-procedure medications conveniently sent to their pharmacy. They conclude by highly recommending this practice.

Based on these reviews, Concord Lexington Periodontics offers specialized periodontal care and appears to utilize modern technology with a focus on patient education. While one patient experienced significant issues with billing and customer service, leading to serious concerns, another found the team and treatment to be exceptional. Potential patients may want to exercise caution and diligently verify insurance coverage and financial responsibilities directly with their insurance provider before undergoing any procedures. The environment is described as hi-tech, and the staff, excluding the specific negative experience mentioned, are generally portrayed as knowledgeable and having good bedside manner. No specific promotional information is available.

Concord Lexington Periodontics

35 Bedford St #20, Lexington, MA 02420, USA