Coast Dental

I went to Coast dental because they were on my insurance plan. I hadto have a cracked tooth removed. The procedure was painful and the staff was nit compassionate or understanding. I was overcharged; I believe my insurance company was charged for services I did not receive. The office was closed from 7/3 until 7/8 with no option to talk to anyone about pain after the procedure. I will not go back to Coast dental.

DO NOT EVEN BOTHER WITH THIS COMPANY!!! Went for a root canal late 2023. Horrible experience but I'm a patient person & in Healthcare myself so I chalked it up to them being understaffed & overworked. I paid my deductible/coinsurance upfront as requested. Months later I began receiving outstanding balance notifications for $7. Then it changed to $236. I knew this was a mistake. I went to the office, no one could help. I was told to call the main office. I tried multiple time, no one would return my calls. Finally got some one. They told me they don't receive explanation of payments when the insurance company send their payment so I needed to contact my insurance company for answers. Sounds stupid but whatever... I got my EOB back from my insurance company just to find out that I over paid Coast & they overcharged my insurance. So I have been trying for weeks now to get someone from the Coast office to settle this is issue. Of course, no help, no call backs. I was told twice that the district manager would call me. Nope! Hasn't happened. So I have reported the fraud to my insurance and an investigation is pending. As I type this I've been on hold with Coasfor 38 minutes waiting on someone to answer. Stay far far away from the place. Wish I could give negative star reviews.

DONT BOTHER EVEN GOING! I was turned away for emergency appointment. I made an appointment on a Friday late morning but didn’t have all my insurance but told them the names of TWO I have and would have by appointment . And because the office manager was not in on an MONDAY and only person who checks insurance they did want to see me. First off insurance checks take few moments on online or by phone and can be done from anywhere.Then when I asked for cash pay they were charging me as new patient for X-rays and other things which were not necessary before even looking at my issue! I told them I just had X-rays and they would not be cover Right now and they can request them if they want them now. Then told me it’s my record I have to request it! Absolutely not true! As medical professional who has her own patients and practice , this alone is bad medical/dental care! Definitely will never refer anyone here!!!! I called BayCreek DENTAL had an appointment in one hour asked the pertinent questions with great customer service! Don’t waste your time with unpleasant unprofessional people!

Just got done visiting Coast Dental, my experience was way better than expected. Everything was done without any discomfort. Shoutout to Destiny, she explained as she was taking care of me and making sure I was comfortable. I am glad I picked this dentist.

On the date of my first appointment, I received a call the day of my appointment about an emergency so my time needed to be changed. I understood and cooperated, even though it affected my work schedule. We scheduled my second appointment which I took time off of work for. However, I received a call 2 days before my appointment saying that the appointment isn’t available because their office will be closed. I will find another dentist office because this is the experience of my first 2 appointments.