Coast Dental (Altamonte Springs): Mixed Reviews on Scheduling and Billing Despite Wonderful Doctor

Coast Dental Introduce

Coast Dental is a Dental Clinic located at 520 FL-436 #1118 in Altamonte Springs, Florida. They can be contacted at (407) 862-2211 or +1 407-862-2211.

Patient reviews for Coast Dental in Altamonte Springs present a dichotomy of experiences. The dentist is consistently described as wonderful, very helpful, pleasant, and knowledgeable, indicating a high level of satisfaction with the clinical care provided.

However, significant issues are reported regarding the administrative aspects of the clinic. One patient detailed multiple appointment cancellations due to double booking and lack of personnel, even when appointments were scheduled months in advance. They also experienced difficulties rescheduling. Another major concern raised is with the billing department, which allegedly charged a patient for services their insurance had already paid. Attempts to communicate and rectify these billing errors were met with long delays in responses to calls and emails.

One reviewer explicitly stated that they did not feel valued as a customer due to these administrative problems and decided to seek dental care elsewhere. Another patient had a positive initial experience with a friendly staff member who eased their dental anxiety, but a subsequent follow-up appointment resulted in a completely opposite experience, leading them to never return. This inconsistency in patient experience is summarized as "hit or miss."

Based on these reviews, potential local users of Coast Dental in Altamonte Springs can expect to be seen by a well-regarded and knowledgeable dentist. However, there are considerable concerns about the reliability of appointment scheduling and the efficiency and responsiveness of the billing department. The overall patient experience appears to be inconsistent, with some positive interactions offset by significant administrative frustrations. If considering this Dental Clinic, patients may want to be prepared for potential scheduling issues and billing complexities and may need to be persistent in their communication with the administrative staff. No specific details about the clinic's environment or a comprehensive list of services are provided in these reviews.

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Coast Dental Location

Coast Dental

520 FL-436 #1118, Altamonte Springs, FL 32714, USA

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520 FL-436 #1118
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Coast Dental © Leaflet © OpenStreetMap contributors

Coast Dental Reviews

Very nice doctor and staff! I will be using them from now on. This was my first experience and I needed to have a tooth extracted. I was kept informed of everything regarding my appointments and treatment. Highly recommend!
Dec 20, 2024 · Karen Lenihan
Very nice doctor and staff! I will be using them from now on. This was my first experience and I needed to have a tooth extracted. I was kept informed of everything regarding my appointments and treatment. Highly recommend!
Dec 20, 2024 · Karen Lenihan
The staff has the most terrible customer service. I scheduled a new patient appointment regarding a painful broken tooth.I was never seen waiting for over 45 mins.I asked if everything was okay, and the receptionist at the front counter replied the Doctor is in a surgery and that its his decision on when he wants to see his patients. There was no communication or a sense of urgency. She asked me if I wanted to reschedule the appointment. I replied yes.Afterward, the other receptionists said they will no longer accept my insurance in 3 days. & to schedule beforehand. I am absolutely disappointed that my time and gas were wasted just for them to run up my insurance, not communicate or assist me with my emergency dental needs.
Sep 10, 2024 · Angie G
The staff has the most terrible customer service. I scheduled a new patient appointment regarding a painful broken tooth.I was never seen waiting for over 45 mins.I asked if everything was okay, and the receptionist at the front counter replied the Doctor is in a surgery and that its his decision on when he wants to see his patients. There was no communication or a sense of urgency. She asked me if I wanted to reschedule the appointment. I replied yes.Afterward, the other receptionists said they will no longer accept my insurance in 3 days. & to schedule beforehand. I am absolutely disappointed that my time and gas were wasted just for them to run up my insurance, not communicate or assist me with my emergency dental needs.
Sep 10, 2024 · Angie G
I’ve been under Dr. Harrison’s care for over 8 years! Both him and his team are very kind, professional, and knowledgeable! Thank you for caring for my teeth!
Nov 16, 2024 · Almonique Forbes
I’ve been under Dr. Harrison’s care for over 8 years! Both him and his team are very kind, professional, and knowledgeable! Thank you for caring for my teeth!
Nov 16, 2024 · Almonique Forbes