Cedar Hills Dental Care

Cedar Hills Dental Care is a dental clinic located at 1600 SW Cedar Hills Blvd # 107, Portland, OR 97225, USA. They can be contacted at phone number (503) 643-7502 or mobile phone +1 503-643-7502. As a local dental clinic, Cedar Hills Dental Care aims to provide dental services to the community in the Cedar Hills area of Portland.

Based on available information, one customer reported a positive experience with regularly scheduled teeth cleaning and appreciated the ability to arrange a special appointment for a serious issue without waiting. This suggests that the clinic may offer routine preventive care services and accommodate patients with urgent dental needs in a timely manner.

However, another customer shared a significantly negative experience detailing several concerns. This individual, identifying as a Level 6 Local Guide on Google, described issues encountered shortly after their previous dentist retired and they sought a new dentist due to a cracked tooth. This review highlights potential issues with billing practices, transparency regarding a membership program, and the quality of dental evaluations and referrals.

According to this detailed account, the receptionist informed the patient about a membership program involving a monthly fee for regular cleanings and discounts. The patient enrolled but later discovered that the program lacked a written contract initially and the subsequent contract stipulated a repayment obligation for any care received if the program was cancelled. This led the patient to immediately cancel the membership.

Regarding the initial appointment for a cracked tooth, the reviewer stated that an X-ray needed to be redone due to an initial error. Subsequently, the bill allegedly included charges for both the initial and the redone X-rays, despite an apology for the flawed first attempt. This billing discrepancy was noted as a significant concern.

The evaluation by the dentist at Cedar Hills Dental Care resulted in a referral to a dental surgeon, which the patient perceived as potentially excessive. A coupon for a free evaluation with the surgeon was provided. However, the surgeon reportedly required a $335 payment before the evaluation, contradicting the notion of a free evaluation. The reviewer also mentioned that the surgeon proposed a costly and lengthy treatment plan involving surgery, which contrasted with a subsequent second opinion from another dentist.

Seeking a second opinion, the patient consulted another dentist who recommended a less invasive and significantly less expensive treatment (a crown) for the cracked tooth, deeming the initially suggested surgery unnecessary. The patient proceeded with the crown at the new dental practice, resolving the dental issue.

The negative experience with Cedar Hills Dental Care reportedly continued with the final bill, which still included the charge for both X-rays despite a previous call to rectify the error. The reviewer also mentioned receiving a threat of 18% interest on the outstanding balance. Additionally, a charge for a "Limited oral evaluation" was included, which the patient, based on the second opinion, considered to be a substandard evaluation.

The reviewer also raised concerns about the authenticity and timing of the Google Maps reviews for Cedar Hills Dental Care. They noted the relatively low number of reviews (33 at the time of writing, excluding their own) despite a claimed 30 years in business. The clustering of several positive reviews around a similar time frame one year prior was also highlighted as potentially suspicious, contrasting with the more numerous and consistently distributed reviews of the subsequent dentist the patient visited.

Based on this detailed negative review, potential local users might want to exercise caution and consider these points when deciding whether to seek dental care at Cedar Hills Dental Care. The issues raised include concerns about billing practices (charging for a flawed X-ray), transparency and potential financial implications of their membership program, the accuracy and necessity of dental evaluations and referrals, and the handling of billing disputes. The discrepancy between the positive and negative feedback, along with the concerns about the online reviews, might also warrant further investigation or consideration by prospective patients.

It is important to note that this introduction is based on the limited information available, which includes one positive and one detailed negative customer review. A balanced perspective would ideally incorporate more feedback from a wider range of patients and potentially a response from Cedar Hills Dental Care regarding the concerns raised. However, in the interest of providing an objective introduction based solely on the provided text and avoiding any missing information, the detailed account of the negative experience constitutes a significant portion of this description and should be carefully considered by potential local users.

Prospective patients may wish to contact Cedar Hills Dental Care directly at (503) 643-7502 to inquire about their services, billing policies, membership program details, and to address any concerns arising from the shared review. It is always advisable to gather comprehensive information and perhaps seek multiple opinions before making decisions about dental care providers. No specific promotional information was included in the provided text.

Cedar Hills Dental Care

1600 SW Cedar Hills Blvd # 107, Portland, OR 97225, USA