Carr Family Dentistry

Unfortunately after nearly 20 years of good experience I will be finding a new dentist. For the past year my family’s appointments have been cancelled or rescheduled due to hygienist availability (supposedly). No one from the office called to tell me this - it’s always sent by text and then no one follows up to reschedule as promised in the message. After the third time of calling to reschedule and have it rescheduled I AM DONE.

I had an emergency appointment for a chipped front tooth and they were great, From the office staff to Dr Carr. I highly recommend this dentist for any work you need done. I had been to another dentist who said I need almost $5000 worth of work done. Boy was he going to over charge me. Thank God for Dr Carr. I have known them since 1985.

Absolutely wonderful doctor. The Staff and office are a pleasure to deal with. Everyone is polite. They make you feel very comfortable upon walking in the door. They are gentle as well as thorough. They take the time to listen to your concerns. I would recommend this office to anyone who has had a bad experience with dentists in the past. They have a calming atmosphere that helps if you have anxiety about going to the dentist. Jen Carr goes above and beyond to make your experience with them the best it can be. I actually look forward to her greeting me. Myself as well as my husband and two of my older children are patients here. I really can not say enough good things about them.

Everyone genuinely cares about you. Which is not common these days. You aren’t just a number here. Dr Carr goes above and beyond to make you comfortable if you are scared of dentists like me. Dr Carr wants you to have a positive experience. He makes sure you feel no pain and is actually concerned how you are doing during and after your visit. They are well worth the hour drive each way. His knowledge of immune deficiencies is extremely impressive. Even my infectious disease Dr was impressed by his knowledge and the precautions he takes. No better dentist in DE or MD. His staff is very friendly and extremely helpful also. They actually care about you too-which never has happened to me before. Anyone who sees Carr Family Dentistry will never be disappointed. I’ve never been in such a friendly dental office or Dr office.

Had an appt that was scheduled around September, I waited for this appt for 2-3 months. They cancelled it because the hygienist was out that day and didn’t have an appt until December. I took off today to go to this appt and I’m halfway there and realize I’m going to be 5 min late. I call the office to let them know I am running late for the appt. The receptionists says that I’m not even on the schedule. She said someone called me to cancel and nobody ever did. The receptionist was like “well we can reschedule you”. There was no resolution whatsoever and she didn’t really give a damn. It was just kind of like an “oh well get over it” attitude. No apology. Nothing. I asked to speak with someone else and she said the manager isn’t in but will return my call. I got in over at Elkton Dental Care and the receptionist was actually very kind and gave a damn. Carr family dentistry used to be a really good place, not sure what has happened to it.