Caldwell Dental Care

First time visiting the office and once the service was completed only good comments about this office. Spacious parking, clean/relaxing environment, receptionist and my dental hygienist are both providing exceptional services. They are friendly, nice and provided full explanations on the bills and happy to answer all questions and concerns. Looking forward to my future visits. Thanks

"Unnecessary Procedures and Poor Services - Not Recommended" I was a regular patient at Caldwell Dental for a year because it was close by. However, my recent experience on 10/7 has completely changed my view. I visited due to a loose wisdom tooth, and Dr. Mina informed me I needed a 3D CAD scan before extraction—an additional $315 out-of-pocket expense not covered by insurance. Being my first extraction, I trusted that this scan was necessary and consented to it. The treatment plan also included sedation along with local anesthesia, which seemed excessive, but I trusted their guidance. After discussing with family who had similar procedures without 3D scans or sedation, I began to question the necessity. I requested my records and was given only an incomplete X-ray (that didn’t even include the problem tooth) and no CAD scan file provided. A second opinion with another dentist confirmed my concerns: they extracted my tooth in two minutes with only an X-ray and local anesthesia, for just a $75 copay. When I called Caldwell Dental to express my grievances and request a refund, Dr. Jay Um dismissed my concerns, stating he "holds himself to the highest standards." Instead of addressing my issues, he gaslighted me, suggesting that I should’ve known to refuse the procedure. He even hung up on me when I questioned whether this was a profit-driven approach. If you value straightforward, necessary care, I would strongly recommend looking elsewhere. It feels like they prioritize upselling unnecessary procedures over patient care. So disappointing and frustrating.

This office is very clean and all the staff are super friendly! They made me feel welcome and I felt comfortable asking questions. This was my first visit and I would recommend them to anyone looking for a dentist.

Nothing to complain about their services, but watch out for their cancellations fees. If you don't do it 48 hs in advance, you'll be stabbed in the back with a USD 50.00 cancellation fee being delivered to your place months after the fact

Caldwell Dental is the best! It’s so easy to make appointment and my appointments are always so fast! There staff is incredibly nice :)

The staff here is so kind and very accommodating! They’re able to explain anything you need super easily, and they always consider your level of comfort.