Bright Now! Dental & Orthodontics

This place seems to have either a 5 star or a 1 start rating. Gave it a go since it's so close to my office. Waited an hour for my appt to begin. Had to ask the receptionist to confirm my chart was given to the back staff since I watched 5 people get called up before me that arrived after me. When I was finally called back, woman complained about menopause sweats, being behind on packaging impressions because she didn't want to stay late last Friday, and disappeared for 4 minutes to look for a hair tie while I sat in the xray chair, which she found in the trash can where she had discarded her gloves from her wrist last and proceeded to touch the xray items that went into my mouth. The dentist himself (Alistair Kok) and his assistant (Kelly?) were actually wonderful. He was attentive enough to recommend that I delay a filling until my aligners are finished to avoid them not fitting. His assistant then broke the news to me that apparently new patient appts DO NOT INCLUDE THE CLEANING. She was very, very apologetic and admitted that it's misleading of BrightNow to not clearly communicate this. I was then led back to the lobby to wait to be called up again. I listened to the receptionist make several phone calls that didn't seem to take priority over a customer who was already delayed an hour physically in the office. I finally get called up only to be scheduled for the cleaning (insurance covered $ so I wasn't waiting to pay/check out) was told the system is down and they would call me later to schedule. I did receive the "apologies for the wait" & "thank you for your patience" etiquette but it definitely didn't feel sincere. I ended up calling Sparrow in Sherwood. They confirmed they do cleanings with new patient appointments and that they would reach out to BrightNow to collect the xrays so that I didn't have to repeat that part. All in all, the equipment was very outdated, the office was dirty and I have a sense that the chain places like this probably have high turnover in staff so it's most likely a lottery win when you get that 5 star experience. However, I used to go to New Smiles chain before they stopped taking UHC and I never had one complaint there.

The dentist I had did an excellent job, was very thorough and was concerned about doing the best job he could manage managing the pain. I highly recommend this office for all dental work.