Bowles Dental - Overland Park

My name isDe Olson I went to BowlesDental for the veryfirst time today. Very impressive. Dentist was very nice and explaining everything we needed to k ow and was open for any questions we had. .very. professional and I appreciate that. Front desk gal was great! Very good place to go and I highly recommend them.

Just got my crown done inside their office. Great doctor and dental assistant. Update! I was given an estimate for a crown with my insurance for $500 or about a little over. Today they call me and tell me it will be $1052. Telling me I should have called my insurance and checke. Why was that not mentioned to me at the time? How can an estimate be half the price I’m paying? Please be aware before doing any dental work over there! Check with your insurance first!

Dr. Fry is such an amazing dentist I actually fell asleep while she was drilling into my cavities. Everyone at the office is so sweet and kind. You will not find a better Dental office in Overland Park than Bowles! Highly highly recommended. I very rarely give 5 stars either.

Dr. Bowles has been my dentist for over 10 years and has done quite a bit of dental work during that time. He’s always been very helpful and informative. The whole staff is very professional and friendly, especially my hygienist Karen.

ETA: 10/6 I received a check today for $30 and a zero balance. If that doesn’t tell you that the office manager has no idea how to utilize her own billing system, I don’t know what will. Well, the care itself is good, the office will not inform you if you are in or out of network. Imagine my surprise at a close to $200 bill after a routine cleaning and then finding out I was no longer in network after being a patient for many years. They did the same thing to my wife when her insurance reached their maximum coverage, and they still scheduled her services without letting her know. Don’t count on any straight answers or heads up when it comes to insurance or payments. I asked for leniency, since I felt it was partially their responsibility for not informing their patients and was told it’s your responsibility. Eta: yes, let’s talk about the office manager who wouldn’t allow me to even start treatment until she verified my insurance came in while I was sitting patiently IN the chair and told me my insurance was just fine before we even started cleaning and still allowed me to get treatment that wasn’t covered. It’s apparent she’s been with the organization for many years because of the way she feels entitled to speak to people and lie/gaslight them about their experiences. People who go unchecked for many years often are this way. Whoever her manager is should be concerned. Also, if you had done your job, there would be no charge to me, the customer, as cleanings are covered twice a year. I asked her why she didn’t tell me when I was sitting in the chair and she just checked my insurance coverage, she talked in circles about what they charge Is it necessarily what insurance will pay. OK, so when I asked for leniency when I spoke to the office manager and she told me too bad, it’s my responsibility, now you wanna work with me? She also told me that they don’t tell people if they’re in network or not unless they specifically ask. You had that opportunity and spoke down to me and didn’t take responsibility for your part in verifying insurance coverage. Also, I want the readers to know that these good reviews are result of a massive online campaign. You will receive text message after text message to post a review on Google and for the first few years I did have good experiences. As I said before, the care is good, it’s the office manager who is incompetent. Also, if you use an HSA, you will never get a correct receipt, because she doesn’t understand her own billing system. I do find it telling that you basically used this opportunity to attempt to squeeze money out of a customer that shouldn’t even be owed. You got paid close to $300 from my insurance for a cleaning and now you want more because you couldn’t be bothered to communicate coverage. This business response validates my concerns. Buyer beware.