Boston University Henry M. Goldman School of Dental Medicine

The Goldman School of Dental Medicine at Boston University has saved me many thousands of dollars since I first came here in 2007. Prior to being a patient here, I was a patient at a private dental practice, which kept finding things wrong with my teeth. I am quite particular about taking care of my teeth with water flossing, brushing at least 3 times a day, etc. I got a second opinion at BU Dental 7th Floor. The crown specialist said all I needed was a small white filling and not an expensive crown of $1,895 (pre-insurance) that my private dentist was adamant about and that if she did work that was more than necessary, she would be questioned hard by her dental students because her work is reviewed by others. The small white filling and consult after insurance cost me $0. The crown at the private dentist after insurance would have cost me $1,505 (which was an exorbitant amount in 2007). I found the original estimate. Insurance would have covered only $390 of the $1,895. After that experience, I never went back to the private dentist because I realized he had been doing extensive work that was not necessary. I go now only to BU Dental. Trust is very important. More than 15 years later, my tooth still has a small white filling and has never needed a crown. My most recent visit was in late June 2022. The 7th floor waiting area has been completely remodeled. The front desk employees are friendly and helpful, especially Christine, who remembers patients. I love this place and wish I had known about it sooner than I did because I could have put all that money spent on the private dentist into my retirement account back in the 1990s through the mid-2000s. One thing I would recommend to the administrators is to put back the sinks in the treatment rooms and restart the drinking fountains on the 7th floor for a better patient experience. Seventh floor, that is what I recommend. There is another floor that student dentists work on, but I have never tried that department.

Got my wisdom teeth removed more than 5 years ago and just now received a bill from a debt collection agency. I had provided TWO health/dental insurances for my visit and even then they didn’t know how to process insurance. They were telling me to pay out of pocket so my insurance could pay me back, then they said they had to request the insurance company cover my visit/procedure; Now I’m being told they “never received any information regarding your (my) primary dental insurance”. When I ask what can be done to fix this, i’m told they can set up a payment plan??? DO NOT waste your time, energy, or money on some students instead of a REAL doctors office.

The students are good and the place is nice and clean BUT the whole system is bad. If you don’t have the time to waist don’t go there, it takes 2 appointments to do a filling, every appointment is 3 hours no less. The computers are always broken. The financial department charges jobs twice or more, so pay attention to get all the receipts for you can proof that you paid. I just learned that with time, I am being 100 percent honest here.

Been going here for a few months now to deal with a bunch of dental issues including cleanings,fillings and wisdom teeth removal and it’s been an amazing experience.

It is a great school which has a valuable place in society. They strive to provide the best care possible. It is a training facility for students. Things would naturally take longer if they want to ensure that the procedures done by students are up to or beyond the standard. If you don’t understand this then stop being a poor but entitled person then go to a private practice and pay 4 times as much :)

Worst experience ever, from start to finish (and beyond!). I made the mistake of switching my dentist from one that I really loved in Cambridge to this school, as I was I new-hire BU and this would have saved me a few dollars per-month from the insurance plan change. Worst mistake ever. I am a remote employee, and I had to drive down to make this appointments. After waiting months to get in, my hygienist canceled my appointment twice over 2-3 months last minute, so I had to change my entire schedule. When I finally got in, the experience was no better. No one in my exam room spoke English - which is normally not a problem - but no one could explain to me why they kept redoing my X-rays over and over again. I got a sense that it was because there was something wrong with the synching from the X-ray machine to the computer, but they didn't bother to explain it or have anyone explain it to me. When it came to the cleaning, the sprayer was broken and leaking so my entire shirt got soaked. The equipment they use - at least in my exam room - was *old*. Finally, they clearly missed a few sensitive spots in my mouth that I was pretty confident needed new fillings, but the dentist who came in to do the exam was more interested in upselling me to replace the fillings in different teeth because they were getting discolored rather than because they were failing. They never bothered to schedule me my 6-mo appointment while I was there and they never followed up with a phone call. Needless to say I couldn't leave this place fast enough. What prompted me to leave this review about 2 years later is that my new dentist reached out to their records department - and surprise - after 1-2 months no one returned their request to forward on my X-ray records. Just now I received a call from the dental school 2 YEARS later asking me if I was still a patient. Really? This is an awful organization from start to finish. Horribly incompetent and inept and terribly organized.

I’m very disappointed with the way I was spoke to by representatives Nikki and when I asked to speak with her supervisor she hung up the phone on me! With all so respect I was referred to this school by Dr. Zee who is absolutely wonderful.However, I find it very disappointing to experience such poor customer service support. Especially when we are new patients to the school. Not sure if this school is adequately, equipped to take on pediatric patients or maybe there should be some training on how to speak to patients and demonstrate professionalism. I’m not sure about continuing care here at this location because of this matter. Hopefully someone can follow up with me regarding this matter.

I had an impacted wisdom and no insurance back when Medicaid didn’t cover it. $500 bucks 3 students taking turns yanking it out -healed weird but good enough and 2K. Citca 2005