Bensalem Family Dentistry: Eisenbrock Michael L DDS

Zero stars! I went to this office 4 x to see the Dentist and Dr Eisenbrock never bothered to examine me. It was more important to office to charge me for Deep cleaning, hygienist said when I asked to see the Dentist, we only are seen by him if we have a problem. Excuse me, if I need deep cleaning because I have deep pockets than I have a problem! Hygienist Shouldn’t Be DIAGNOSING me it’s illegal!!!! DR is Too important to see his patients. I will find a more down to earth Dentist who just wants your money.

I have been a patient of Doctor Eisenbrock since he started his practice. Not only is the Doctor personable and friendly, but he always seems to have a confident straight forward approach to whatever my situation is with my teeth. I have never had an issue. Although member of the staff may have changed over the years, which is expected, they have always treated me like family, and have always been warm to me and made me feel welcome in their office. Keep up the good work!!

Amazing experience every visit! Extremely knowledgeable and caring staff that ensure your total comfort is always top priority. Doc is direct & efficient to address all issues while providing each step of the process so you are aware of all procedures at all times. My wife & I both frequent the office for multiple visits as the lovely staff provided a total breakdown of appointments and costs needed to complete necessary dental work to cater to our lifestyle and finances. Follow up texts and calls are received after every visit to monitor the work provided to us which is comforting to know how much they care. We are known on a first name basis which is a true value with their client service!

Im Not happy with the office staff not wanting to bill my insurance first per my insurance’s request. They quoted all kinds of coinsurance fees and I overpaid but they didn't care.The 2nd visit, the Receptionist demanded money up front before work & half more than told on the phone. They don’t like to return calls efficiently either. Im finding a new dentist who cares about their patients & bill insurance first before taking more of your money than necessary.

So glad I found this place a few years ago. The office is clean, the staff is friendly and Dr. Eisenbrock does great work! I used to be nervous going to the dentist, but the wonderful experience I had at Dr. Eisenbrock's has my anxiety a little less each time I go back. Definitely recommend this Dentist to anyone who likes to have a pleasant experience at the dentist!