Battle Ground Dental

In the past, I have had good experiences with Dr. Jeff and his team. They have always been nice and pleasant to deal with, up front, good at explaining. I do not have dental insurance, so I was told to buy their gold package to save some money on services. My teeth need some love. My complaint is the cleaning in the package is not the kind of cleaning I need, it was explained to me incorrectly or I misunderstood. I would suggest making sure what you pay for is what you need.

I just received a bill for $400 that showed up from no where. When I called I was told that this goes back to January through April and is the balance of what my insurance did not cover. What??? I spoke with the bookkeeper before EVERY procedure and was told the amount AFTER she had checked with my (out of network) insurance to ascertain what they would pay. Then I paid after EACH procedure the full amount she had determined I would owe. Suddenly, today I get a bill for $400. The dental office wanted more money. I thought the dentist I had was all right, although the hygienist was rough as heck. She has evidently left the practice--as has the woman who was doing the books. Hmmmm. I have to tell you, if they are going to be sending out 'overdue' bill notices months after I have a procedure done and when I have paid them what they told me I owed, why go there? How can you claim I owe more money when I have paid you what you asked for? I don't need that kind of drama in my life. Time for a new dentist. Hey Battle Ground Dental, you lose a cash paying patient for your $400 messy bookkeeping.

The front office and billing is terrible. They told me a set price we agreed to do the work. Once the said work was completed and go front office and pay. Received a phone call a few days later saying we still owe x amount even though that’s not what we agreed when performing the work. These people are crooks stay away. Terrible customer service.

I would stay away from this clinic. The two doctors are nice as well as the dental assistants but the front office and billing is terrible. They were not upfront to my husband about costs even if you have a set fee schedule that tells them exactly what it would be and will tell you the wrong information. The lady in billing is also condescending and will be rude if you call them out on their mistakes.

I’m from Portland but come here when needed. Lately needed is a perfect word. All kinds of teeth issues and these people are the best at helping with them. Aside of great dental care & a super nice environment, I feel very comfortable there. I kind of LIKE going there. I know that sounds a bit sicko but the personalities are worth it. I get premium dental care, counseling & a lot of talk about our music preferences. How can one ask for anything more ❤️