Azusa Dental and Braces

Doctor Su is an excellent dentist! He has been taking care of my teeth for many years. I have more than 20 damaged teeth with different pathological conditions, all cured nicely. My teeth are in best ever condition so far. The staffs are very nice as well. Trull lucky to choose this dental office.

By far the worst dental office I have ever been to because of the lack of professionalism and common sense of Trudy the receptionist. I got to my appointment on time and they had me wait nearly 3 hours on a hard chair. Yes 3 hours! They said they had an emergency however I could see the people they were treating were just old friends because I could hear their entire conversation and laughter. So, of course I get upset and Trudy had the nerve to “refuse service” on me. I was like umm you’re not the dentist! So the nicer dentist came out and finally saw me and gave me a cleaning. I explained I have about $1,400 to use in insurance money before the year ends so I expressed I wanted implants. They said they had to submit a claim and blah blah blah ok whatever. I call back in a month and they haven’t heard anything. I call again and they still haven’t heard nor have they even considered calling me weekly to update me as they had promised. I call MetLife and it turns out they never filed anything! All they did was charge my insurance $600 for a deep cleaning when I got a 5 minute regular cleaning I could have done better myself! Not to mention since I have PPO they don’t even need a claim to be approved from MetLife. I call up Trudy and she says I told her that I didn’t want anything done after all. Wow what a liar! I’m filing a formal complaint and grievance now. So sad that this person rather get her boss in so much trouble for insurance fraud because she is so immature and petty. Please save your time and money and do not come here. The place smells like sewage as well and to be honest I felt sick after my cleaning which leads me to believe they have bad water.

The staff and Dr. Weizhong Su are amazing. Every time I visit the office it’s fast and easy service. I can’t complain I got my braces here in May 2017 doctor said it would take about 10 months for my spacing to close but now it’s December 2017 and they’re coming off next month never missed my ortho appointments of course . I’m so happy thanks Dr Weizhong Su you’re truly the best !

Doctor and staff so nice , facility really clean, highly recommend people to go here!!

Very professional and patience.