Aurora Oral and Maxillofacial Surgery

Dr Perkinson is very caring and professional. He extracted an impacted extra tooth on my 6-yr-old son today, while keeping him calm and happy. Very good chairside manner.

Dr. Perkinson is an Awsome Dr, he provides patient education and informed consent when going over the procedure. The procedure itself was quick and painless, they even gave me a mini chapstick for the road. When doing paperwork there is a sheet that allows patients to use medical insurance OR dental insurance depending on which coverage is better. That said, although the Dr does his best to provide you with information to answer and calm any questions or worries, his phone staff, does not seem to be on the same page as him when it comes to patients concerns and general outlook. They will gradually wait longer and longer to call you back if they miss you, and will call you back days later to tell you “everything’s normal, doctor will see you at his follow-up “. Which in contrast to the rest of my experience with this office, feels a little bit like a door being slammed in your face. Overall assuming everything heals the way both the Dr and I feel it will, I would come back if I have to have more oral surgery done!

Today my son had an appointment at 1:15 pm. We were told to arrive at 1:00 pm to complete paperwork. Today, there was a semi truck fire on I-88 that shut down the tollway. The traffic was insane. At 1:08 my car navigation estimated a 1:18 arrival. I had my son call the office to let them know we would arrive within 10 minutes. He was told we would have to reschedule the appointment. Before he could hang up from the call we arrived in the parking lot and walked into the office at precisely 1:15. They refused to see him, because we did not arrive at 1:00 to complete the paperwork. I could easily have completed paperwork while my son was seen, but the unfriendly woman behind the counter said our appointment had been rescheduled and they would not see him. Needless to say, we will schedule a consult with the other surgeon recommended by our dentist and not bother with this office.

I am still traumatized by my experience. I have NEVER had so much pain for WEEKS on end. The stitching in my mouth was done so poorly that my future dentist has made comments about it. It never healed properly, and when I complained about how crucial my pain was, he said “I doubt it, I had a 12 year old that didn’t even complain about the pain the way u r.” He was unprofessional and told me I could have rice when which when googling it, it says NOT to have rice. He also never told me to use a syringe to clean my food out and it caused swelling. Highly recommended not going to him under any circumstance.

Dr. Perkinson and his entire staff were so patient, kind and knowledgeable I was truly amazed. Totally professional and skillful. My procedure was complicated and Dr Perkinson was clear about it and it was done without any problems. Follow up was great. All were personable and efficient. Thank you!!!