Aspen Dental - Surprise, AZ

My grandparents had both scheduled appointments for dental exams and cleanings through this dental office arriving on time for paperwork as first time patients. One, at 85 years old, waited 1.5 hours to be fully served and they only completed the work on half of her mouth. The other, at 88 years old, had to leave after sitting for 2 hours not able to continue to wait to be served, departing well after closing time. They were also quoted an amount so excessive to treat them they had to seek out a second opinion. For this dental office to promote the bottom line over the time and care of their patients is unacceptable. The staff is impersonal, lacking compassion, organizational skills and proper management. I recommend searching for dental care elsewhere.

I have to tell you The ladies there are freaking AWESOME.... They truly care about you and not just a appt time to them. I recommend Aspen dental in Surprise ALL DAY LONG EVERYDAY. Dr Chan is AMAZING.... Best I ever had. I Truly found a place for me and my family, we will always be a patient there for sure....

I had my wisdom teeth extracted by Dr. Peterson Monday, he was nothing but phenomenal throughout the process. However, post procedure, about 4 days after, I am still in pain from the extractions. I made an appointment for alternative pain options, and got scheduled with Dr. Chan. In the beginning, she seemed helpful. Little did I know, that was NOT the case. She was extremely rude, gave me misinformation about medications, contraindications, and even went as far as saying “I don’t want to help with this” after asking about prior meds that were already provided to me. This was the worst dental experience I’ve ever encountered, ever. Not to mention the embarrassment during the entire ordeal, phone calls with receptionists who have limited say or capabilities who go in circles about how they’re doctor has the final say. Just an overall horrible experience. I would never recommend Aspen Dental to anyone who I care about, not even my worst enemy. Please do your research and find someone who cares.

I was VERY IMPRESSED with their ability to UP Sale every aspect of the care. Thoroughly disappointed in the service and prices I and my 18 year old daughter received. Wants over $1200 for teeth cleaning and an extraction "AFTER" insurance. Moved here from NJ and NEVER had this type of lack of care. Highly NOT recommended.

I came into the office due to previous provider not fulfilling my reline, came to Aspen due having a “lab” on site. Staff were very helpful and very friendly and assured me they would make my dentures how they should be. After numerous attempt's at previous provider, I’m am so please with what I experienced. I look forward to our next appointment