Aspen Dental - Springfield, MO

Clean and professional building and staff. Seamless transition between exams, X-rays and check out. Very polite and friendly staff and doctor. A lot of information about getting dentures and options given. Treatment plan could be broken down a little further considering they give you numerous options. I will return to that office and would recommend them to everyone if you need dental care.

I usually don’t leave bad reviews but this experience literally left me speechless. The dentist and the hygienist were so cold when speaking with me and would not explain the diagnoses or treatment suggestions to me even when I asked. The dentist was so condescending to me I have never been spoken to by a service provider like that in my life. The hygienist at one point wasn’t even looking when performing periodontal probing! Over diagnosing on some things and under diagnosing on others. So glad I got a second opinion. Literally go anywhere else. It’s not worth it.

I spend more time waiting than I do receiving service . I understand with this field many ppl have to wait but when my appointment is at 12 pm I shouldn’t be finally getting into the chair at 12:30+. I have explained multiple times their aweful hours are my work hours and with them being closed on weekends I have a one hour lunch break. I have taken several hours off work to provide them with ample time and they still make me late back to work. Get your scheduling together. Needless to say the cherry on top was when they “diagnosed” me with low gingivitis (which is the swelling of gums everyone has this especially smokers or nicotine users) and they expected me to pay $220 for a “gingivitis” deep clean when all I wanted was an annual clean. I stated I understand the deep clean would be best for my situation but explained I can’t spend that and I’d rather pay my $50 copay and get a regular clean. When the receptionist stated “I’ll have to ask if that’s permitted” I was surprised as last time I checked this was my mouth and I am the customer. My teeth are very clean and healthy and I have no cavities. The young woman was very snide towards me when I stated the ridiculousness that she had to ask. She stated she would call me back with the answer. Per usual they have not called me back at all. I have decided to stop coming to this facility due to the level of unprofessionalism. I would never refer anyone to aspen dental. I have attached a photo to represent how I take care of my teeth and how I should be a very easy customer.