Aspen Dental - Rapid City, SD

Best dentist I've been too! The WHOLE staff truly cares about you and your problems and listens to you and gives you an almost immediate fix! They got my husband in and fixed with 2 simple appointments in less then 10 days! 110% likely to go back and send people to them!

Wow.. this place is a joke. I was trying to set up an appointment for a first time visit. Well, let me tell you I dodged a bullet. I scheduled an appointment, and the day before my appointment, i received a call and they had to reschedule my appointment.. they didn't explain why.. just asked to reschedule. We'll the 3rd time I told them that this is ridiculous and I will be going somewhere else. I would not recommend this place.. at all..

I had a great experience at Aspen Dental. I had 2 cavities filled and it was completely painless. The staff was very friendly. One of my fillings needed to be filed down a bit and when I went back to ask if they could work on it, they were able to get me in immediately and fix it free of charge.

I went for a new denture as mine was broken. That’s all I wanted. They told me I needed surgery before hand. Did the financing had to change my address to sour Dakota to even qualify. I live in Wyoming. Then I tried calling to follow up on the financing and would take over 30 min for anyone to wander the phone. Then when I did get someone they didn’t know anything told me to call back in a couple weeks. I tried multiple time but the wait time for anyone to answer was extensive. Then finally got someone today only to be hung up on sure to me complaining about the long waits. I’m waiting for someone to answer at this very moment. I’m ready to change dentist.

Our first visit and you were very busy with a couple of urgent cases I understand so credit for still taking care of us. One patient became frustrated and left so hope she returns to receive care. Very thorough assessment and plan of care!

The staff were wonderful . But I could tell they were struggling with staffing issues and they were all trying to make the best of it. They were having to make calls to reschedule people that week and people were upset because it wasn’t the first time they had been rescheduled due to this issue. It took me 2 hours of waiting to see the dentist regarding a sensitive tooth. When I did finally see him I was the last patient of the day and I could tell the dentist was exhausted. The wonderful receptionist told me as I was leaving that they were supposed to be getting more staff soon. I think corporate would benefit from taking a closer look into how they can improve the staffing and scheduling issues. These issues are not the staff’s fault, and if not addressed Aspen Dental will begin losing staff to burn out and customers due to lack of respect of time and attention.

The first time I went to Aspen dental. I had quite an expensive bad visit this last time I went. Everybody was wonderful to me. They were just everybody looks great in my doctors cool and the girl that does the financing is a really cool girl she got my ass insurance approved right on the spot and I get everything done for free. That’s my favorite if it’s free it’s for me.