Aspen Dental - Madison, WI

Had appointment scheduled for year and then had it rescheduled 3 times within 2 weeks of appointment date. Appointment scheduled for 12:00, was 15 minutes early, no other patients. Was put in exam room, tech said she would get dentist. Came back 5 minutes later and asked if wanted dentures cleaned. Finally dentist came in with coat on, stated that she had gone out to get lunch but came back when told she had patient. Put 2 fingers in mouth, asked if any problems and said I was fine and could schedule for next exam in 6 months. Tech brought dentures back. I asked what was point of being seen today. States if I had abscess or problem. Informed her that if I did I would see someone immediately not at 6 month check. Have not seen same tech or dentist in over 2 years been there. Only kept going due warranty on dentures. That’s done and so am I with them. Would recommend finding n ding different dental provider.

Appointment was at 3, didn't get in until 3:20pm, another 10 minutes before someone came to clean my dentures and said it would be only 20 minutes but took 35 minutes and when the dentist came in she glanced at my mouth and put one finger in and then declared everything was great and was I happy with the fit? I expected a dentist to actually look at the situations and give me an assessment, not a fly bye with the dentist. Not happy with how long and unimportant I felt as I was left sitting by myself in the exam room for so long. All in all an unpleasant experience. Would only go back as my warranty requires it and have never felt good about my contact with any of the dentists that I have seen so far.. only one assistant has ever impressed me with her care and attentiveness and I can't remember her name but she was the only one to ask questions and listened to what I was saying.