Aspen Dental - Columbus, OH

I went to have a broken tooth fixed. From the receptionist that greeted me on my first visit to the last person that talked to on my way out the door of my latest appointment , everyone I came in contact with above and beyond. I was nervous to go to the dentist because it had been way too long since I had been. Chris and his staff did everything they could to put my mind at ease. If you are looking for a new dentist I encourage you to give these guys a call.

Leaving 2 stars because I initially had a good experience at Aspen Dental, but my recent interaction left me disappointed. I had an appointment scheduled, but a family emergency came up and I couldn’t make it. I made several attempts to contact the office, including leaving a voicemail the same day as my appointment, but I didn’t receive any response. Instead, I got a call 15 minutes after my scheduled appointment time asking where I was. The receptionist transferred me to the office manager, Chris, and when I explained the situation, he showed zero empathy. He acted inconvenienced by the fact that I couldn’t make the appointment, and his response to my mentioning of the voicemail was incredibly rude and petty. He said, “Oh, you left a voicemail the day of your appointment, got it,” in such a dismissive tone. As someone who works in customer service, I know that this is not how you should treat a customer. I completely understand that missed appointments can be an inconvenience, but I was trying to handle the situation to the best of my ability, especially considering I had been trying to reach them since the week before. The dentist was great, but the lack of professionalism and empathy from the staff is enough to make me reconsider going back. I’ve noticed others have had similar experiences based on other reviews. Good place overall, but the customer service really needs improvement. It can make or break a business.

I think I have finally found my new dentist in Columbus. They are upfront with pricing, quick turnaround times for appointments and do good work. They actually answer your questions without beating around the bush and they don't try to upsell you. I had a molar removed and a filling in the same appointment. NO swelling or pain at all. Very happy!

It started as a good experience until I met with Chris, finance guy, once he knew he couldn’t get me financed as I’m sure he gets commission on each loan. He said he would call, never received a call even when I left 2 messages. However, he wasn’t hesitant to make claims to my dental carriers, 700+ paid so far. My advice is, don’t let them know you have insurance until you know you are fully financed.