Art of Dentistry: Lalitha Shankar DMD

Approximately 5-6 years ago, Frank was involved in a possible medical billing scam. I know I’m late in writing this comment, but while talking to my spouse, we remembered the incident, so I thought, why not share my experience? At the time, I had recently arrived in the U.S. and was dealing with an issue with my dental bridge, which had been done in my home country. The dentist recommended breaking and redoing it. For billing, Frank insisted that we not use insurance, claiming that if I had another issue, the insurance would deny the request. He quoted a cash price that was $800–1000 higher than what the insurance would cover. We contacted the insurance company, explaining that we had paid a significant amount, as the dentist had advised. They informed us that this was a potential billing scam and reached out to Dr. Shankar’s office. Soon after, we received a message saying they would pay the difference. Thanks to my insurance, I did not have to do anything for it. As a board-certified physician actively working in healthcare, I found the experience concerning. If I had this issue, I can’t imagine what others may go through with this office. I strongly urge you to stay away. In hindsight, I even question whether redoing the bridge was necessary.

The staff at the Art of Dentistry are extremely friendly and compassionate. Dr Shankar is not only kind, but she cares about her patients and does everything in her power to ensure that the patient feels no pain. I have been with this practice for over a decade and I would never want to go anywhere else. I cannot recommend them enough.

Dr. Shankar, Frank, and crew don’t fit into this scale nor can 19 years of the best dental care for my family of six be summed up adequately in a few words. It’s no wonder given Dr. Shankar graduated from Tufts, it’s the Crimson Tide of dental schools. I haven’t been to every dentist in the area, but I have been to many throughout my life, and I can say with confidence that you’d be foolish to go anywhere else.

Dr. Shankar and her team are great. I was scheduled for 4PM I arrived 30 minutes early and was taken in early. They are always smiling and happy to see each and every patient. They are honest about necessary procedures and don’t do more than what you need. Love it here will continue to use this office.

One of the best dentist places in worcester, I have high anxiety with going to the dentist and they made me feel comfortable from the start and I highly appreciate it. They didn't make me feel ashamed, they listened and helped me in every way I'm so thankful and highly recommend!